System Administrator

Must Have Technical/Functional Skills Core EUC Support Skills

• Windows 10/11 troubleshooting
• Hardware & software issue resolution
• Active Directory (user management, group policies)

• Remote support tools (AnyDesk, TeamViewer, SCCM Remote Control) Remote Access & Connectivity

• Remote Desktop Protocol (RDP)
• Citrix / VMware Horizon (VDI environments)

• VPN troubleshooting (Cisco AnyConnect, Pulse Secure, Fortinet, etc.) Hardware & Peripherals

• Printer troubleshooting (network printers, drivers, spooler services)

• Laptop/Desktop imaging and support Application & Productivity Tools

• Microsoft Office 365 troubleshooting
• Microsoft Teams, OneDrive, SharePoint support

• Email troubleshooting (Exchange / Outlook issues) Soft IMAC (Install, Move, Add, Change)

• Application deployment & remediation
• Software packaging basics

• Patch management support Endpoint Management Tools

• SCCM (Microsoft Endpoint Configuration Manager) - Basic knowledge
• Microsoft Intune - Device & application management

• Group Policy (GPO) Roles & Responsibilities

• Provide L2/L3 technical support for end-user computing environments.
• Troubleshoot remote desktop issues (RDP, VDI, Citrix) and ensure seamless access.
• Diagnose and resolve printer-related issues (network printers, driver issues, print queues).
• Support Microsoft Office 365 / Office Suite troubleshooting (Outlook, Teams, Excel, Word, PowerPoint).
• Perform VPN troubleshooting (connectivity, authentication, latency issues).

• Handle Application Remediation (Soft IMAC activities): o Software installations, upgrades, patching o Application compatibility fixes o Packaging and deployment support

• Manage incident, service request, and problem tickets within SLA timelines.
• Perform root cause analysis (RCA) for recurring issues.
• Support device configuration and endpoint management.
• Collaborate with IT infrastructure teams for escalations and service improvements.
• Maintain knowledge base and documentation for known issues. Generic Managerial Skills, If any

• Strong troubleshooting & analytical skills
• Customer-centric mindset
• Ability to manage multiple priorities
• Excellent communication skills, BACHELOR OF COMPUTER SCIENCE

$85,000 - $95,000 sick time, 401(k) United States, Pennsylvania, Blue Bell, Salary Range: $85,000 - $95,000 per year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.