PROGRAM TECHNICIAN

The Employment and Payroll Group has an opening in the Quarterly Census of Employment and Wages (QCEW) Program for an Industrial Technical Coder (Program Technician).

Coders review and assign industry codes to all employers that are covered under the California Unemployment Insurance laws. Coders will also re-evaluate existing industry codes already assigned to employers., A coder works under close supervision of a supervisor to assign county codes, physical location codes, and ownership codes for all types of businesses located within the borders of California. The coder will also review data already reported by employers using a variety of system generated listings including an address refinement list. The coder will use the telephone, Internet, and other computer systems and tools to complete their coding duties. Coders will also spend a portion of their day answering telephone calls from employers to assist them with their coding questions., This opening is for an office position working Monday through Friday 8 a.m. to 5 p.m. with no direct access to the public. We are currently in-office four days a week with one day of telework.

Travel may be occasionally required to attend meetings, training, and conferences., Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department’s EEO Office., A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process.

On no more than two pages, provide written responses to the following two prompts. Title the document “Statement of Qualifications.”

• Describe your telephone experiences and/or face to face contact with customers.
• Describe your experiences handling, reviewing and/or sorting documents, including any key data entry skills or experiences using a computer or databases.

Background Investigation Requirement

The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of “Not Qualified.”

Insurance Regulations, Computer Systems, Telephone Skills, Conferences, Microsoft Excel, Microsoft Word, Microsoft Outlook, Data Entry, Background Investigation, Law Enforcement, This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment., Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Type 25+ words per minute
• Intermediate level knowledge of Microsoft Excel software, Outlook, and Word
• Possess good telephone skills and ability to deal tactfully with employees and employers
• Desire to be successful in a time sensitive work environment
• Knowledge of the Internet and how to research and collect information
• Be intuitive, and ask questions
• Detail oriented - finding errors in numbers

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD., Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.