Epic Certified Support Analyst - ASAP, ClinDoc, Orders, Stork

• Bachelor’s degree in Information Systems, Healthcare, Nursing, or a related field, or equivalent experience. \n

• 3+ years of Epic application support experience, including hands-on experience with, Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

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• Provide Tier 2 support for Epic ClinDoc, Orders, Stork and ASAP within a managed services model. \n

• Troubleshoot and resolve incidents, service requests, and defects in accordance with SLAs and ITIL best practices. \n

• Participate in on-call rotations and after-hours support as required. \n

• Analyze clinical workflows and end-user issues to identify root causes and recommend solutions. \n

• Support Nursing, ED, and OB workflows including documentation, flowsheets, orders, tracking boards, and patient status management. \n

• Collaborate with clinical leadership to optimize documentation, patient throughput, and care delivery processes. \n

• Perform system configuration and maintenance in Epic ClinDoc, Stork, and ASAP including templates, flowsheets, forms, tracking boards, and rules. \n

• Support content updates, regulatory changes, and clinical best-practice enhancements. \n

• Maintain system build documentation and configuration standards. \n

• Participate in Epic upgrades, patches, and managed services release cycles. \n

• Perform unit, integrated, and regression testing. \n

• Support validation of clinical workflows and ensure minimal disruption to end users. \n

• Document incidents, root cause analyses, and resolution steps. \n

• Communicate effectively with clinical users, managed services leadership, and technical teams. \n

• Escalate complex issues to Epic or internal technical teams as needed and follow through to resolution. \n

• Assist with end-user training, tip sheets, and workflow documentation. \n

• Contribute to knowledge bases and standard operating procedures (SOPs). \n

• Serve as a subject matter expert (SME) for supported Epic modules., n

• Epic ClinDoc \n

• Epic Orders \n

• Epic Stork \n

• Epic Case Management \n

• Epic ASAP (Emergency Department) \n

• Strong understanding of clinical workflows in inpatient, ED, and obstetrics settings. \n

• Experience supporting Epic in a managed services or shared services environment. \n

• Ability to troubleshoot complex clinical application issues under time-sensitive conditions. \n

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