Desktop Technician

Job Description Job Title: Desktop Technician Location-Type: 5 days onsite - Owings Mills, MD Start Date: ASAP Duration: Contract, 12 months (potential extension up to 2 years) Compensation Range: $20/hr - $23.20/hr Benefits: Eligible for Health, Dental, Vision, and 401K Visa Sponsorship: Not eligible for visa sponsorship Job Description: This role supports a firmwide device modernization initiative by imaging, configuring, and deploying end-user devices at scale, ensuring employees can seamlessly transition to modern physical or virtual desktop environments. Job Summary *Image, configure, test, and deploy end-user devices for new hires, hardware refreshes, and large-scale rollouts *Provide hands-on user support during device swaps, monitor upgrades, and peripheral updates *Coordinate reclamation of legacy virtual desktop environments as part of the modernization initiative *Troubleshoot Windows 11, VDI, Windows 365, and specialized software deployments *Maintain accurate task and

asset tracking records throughout the deployment lifecycle *Support endpoint security, connectivity, and device readiness validation prior to deployment Minimum Requirements: *1-2 years of helpdesk or desktop support experience in an enterprise environment *Hands-on experience with Windows 11 imaging, configuration, deployment, and troubleshooting *Familiarity with VDI and Windows 365 environments *Reliable transportation and ability to lift up to 50 pounds *Strong communication skills and client-facing professionalism Preferred Qualifications: *Experience with endpoint deployment tools such as Intune or SCCM *Proficiency with ServiceNow for task management and asset tracking *Working knowledge of Microsoft 365, OneDrive, BitLocker, Zscaler, drivers, and endpoint security