IT Support Analyst III

• Provide Tier 2 and Tier 3 technical support for complex hardware, software, network, and connectivity issues across corporate and field locations.
• Serve as a technical escalation point for service desk personnel and junior IT support staff.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and peripheral equipment.
• Administer and maintain Active Directory, Microsoft 365, Exchange Online, Azure Active Directory (Entra ID), Group Policy, and identity management solutions.
• Monitor, maintain, and troubleshoot LAN, WAN, VPN, wireless, and remote connectivity infrastructure supporting offices, substations, and project sites.
• Lead the support, maintenance, and troubleshooting of operational technology (OT) systems, including SCADA and industrial control systems utilized in power generation and energy infrastructure projects.
• Ensure the availability, reliability, security, and performance of business-critical applications, infrastructure, and OT environments.
• Implement and support cybersecurity initiatives, vulnerability remediation efforts, endpoint protection solutions, and compliance requirements, including NERC CIP standards.
• Lead system patching, software deployment, operating system upgrades, backup validation, and disaster recovery testing activities.
• Perform root cause analysis on recurring incidents and implement long-term corrective actions to improve system stability.
• Create and maintain technical documentation, standard operating procedures, network diagrams, system configurations, and knowledge base articles.
• Collaborate with engineering, project management, cybersecurity, and field operations teams to support strategic business and project objectives.
• Participate in infrastructure modernization efforts, cloud technology deployments, and technology lifecycle management initiatives.
• Manage IT asset inventory, software licensing, vendor relationships, and equipment lifecycle planning.
• Support and coordinate technology deployments for remote project sites and field offices.
• Assist with evaluating, recommending, and implementing new technologies and best practices.
• Mentor junior team members and provide technical guidance to support staff.
• Travel to job sites, field offices, and customer locations as required.

Technical Support, Analysis Skills, Commissioning, Power Generation, Energy Performance Certificate (EPC), Team Building, Team Lead/Manager, Analysis Skills, Technical Support, Performance Management, * Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent experience may be considered.

• 5-8 years of experience in IT support, systems administration, infrastructure support, or a related technical role.
• Advanced experience supporting Microsoft Windows operating systems and Microsoft 365 environments.
• Strong experience administering Active Directory, Azure Active Directory (Entra ID), Group Policy, and user access management.
• Advanced knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPNs, routing, switching, firewalls, and wireless technologies.
• Experience supporting enterprise infrastructure environments, remote sites, and distributed workforces.
• Strong troubleshooting, problem-solving, and root cause analysis skills.
• Knowledge of cybersecurity principles, endpoint security, vulnerability management, and incident response practices.
• Experience supporting system backups, business continuity, and disaster recovery processes.
• Excellent communication, customer service, and stakeholder management skills.
• Ability to independently prioritize work, manage competing priorities, and execute projects with minimal supervision.
• Ability to travel periodically for site visits, field support, and project activities.

Preferred

• Experience supporting industrial, utility, power generation, renewable energy, or construction environments.
• Hands-on experience with SCADA systems, operational technology (OT) environments, industrial control systems (ICS), or electrical utility infrastructure.
• Working knowledge of NERC CIP standards and regulatory compliance requirements.
• Experience supporting cloud platforms, including Microsoft Azure.
• Experience with endpoint management solutions such as Microsoft Intune, SCCM, or similar tools.

• Industry certifications such as: *

• CompTIA A+, Network+, Security+
• Microsoft Certified: Azure Administrator Associate
• Microsoft 365 Certified: Endpoint Administrator Associate
• Cisco CCNA
• ITIL Foundation
• Experience leading technical projects, infrastructure upgrades, and enterprise technology implementations.

• Competitive Compensation
• Weekly Pay
• 401(k) Retirement Plan
• Holiday Pay
• Paid Time Off (PTO)
• Comprehensive Health Coverage
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development Opportunities
• Tuition Assistance
• Employee Discount Program

Equal Opportunity Employer

Quanta Power Solutions brings together the industry-leading capabilities and resources of Quanta’s operating companies to deliver complete EPC solutions. Our integrated approach spans power generation, battery energy storage, renewables, transmission, substation, and underground infrastructure - from concept to commissioning, we execute complex power infrastructure projects with the speed, certainty, and operational excellence our customers depend on.

At Quanta Power Solutions, we are driven by a culture of safety, integrity, and disciplined execution - and we’re building a team that shares that commitment. About this Role