IT Support Specialist II

Quanta Government Solutions is seeking an IT Support Specialist II to provide hands-on technical support across our enterprise environment. This role resolves escalated Tier 1 tickets, administers business application access and licensing, supports our Microsoft 365 environment, and delivers high-quality end-user support, escalating complex or unresolved issues to Tier 3. The ideal candidate brings solid Windows and M365 experience, a customer-first mindset, and willingness to travel to field locations as needed., * Serve as the Tier 2 point of contact for endpoint-related issues (hardware, software, OS, and applications) escalated by Tier 1; independently resolve the majority of Tier 2 issues within scope and SLA targets, reserving escalation to Tier 3 or the responsible vendor for only the most complex or vendor-specific cases.

• Support day-to-day Microsoft 365 and Active Directory operations (Exchange Online, Teams, SharePoint, OneDrive, Intune, Azure AD, on-prem/hybrid AD), including user/mailbox management, account administration, permissions, and M365 license assignment.
• Deploy, configure, and support Windows 11 workstations, laptops, peripherals, and iOS/Android mobile devices; assist with device lifecycle tasks and endpoint security enrollment (BitLocker, MFA, Conditional Access).
• Perform basic network connectivity troubleshooting (DNS, DHCP, VPN, Wi-Fi); escalate infrastructure-level issues to Tier 3.
• Administer business application accounts and access - user provisioning/deprovisioning, role and permission assignments - and manage software license assignment, tracking, and renewals across supported applications; troubleshoot installations, updates, and basic configuration, escalating vendor-specific or complex issues to Tier 3.
• Participate in a shared on-call rotation providing after-hours and weekend support for critical outages, and assist with Tier 1 ticket coverage during peak volume or staff absences.
• Communicate technical solutions clearly to non-technical users, acting as a trusted point of contact for staff and leadership.
• Maintain and audit asset inventory records; assist with evidence gathering and documentation for compliance audits.
• Travel to company sites and project locations for on-site support and installations.
• Contribute to IT support standard operating procedures and process documentation, identifying opportunities for efficiency improvements.
• Assist with software license cost tracking and renewal forecasting, flagging underused or duplicate licenses for reclamation.
• Document solutions, maintain knowledge base articles, and perform other duties as assigned., * This position has no direct supervisory responsibilities. The IT Support Specialist II may provide guidance and mentorship to Tier 1 support staff.

• Associate’s degree in IT, Computer Science, or a related field required; equivalent combination of education and hands-on experience may be considered in lieu of degree.
• 4-6 years of experience in an IT support or service desk role, with demonstrated progression from Tier 1 responsibilities.
• Working knowledge of Microsoft 365 and Active Directory (Exchange Online, Teams, SharePoint, OneDrive, Intune, Azure AD, and on-prem/hybrid AD).
• Proficiency supporting Windows 11 in a corporate domain environment; experience supporting iOS and Android mobile devices.
• Working knowledge of endpoint security basics: BitLocker, MFA, and Conditional Access.
• Working knowledge of basic networking fundamentals (DNS, DHCP, VPN, Wi-Fi) sufficient to troubleshoot end-user connectivity issues.
• Experience supporting and troubleshooting common business and desktop applications.
• Strong customer service orientation with excellent verbal and written communication skills.
• Experience maintaining asset inventory records and supporting compliance audit documentation.
• Experience with application account administration and software license management, including tracking seats, renewals, and reclamation.
• Experience using AI productivity tools (Microsoft Copilot, Claude, ChatGPT) in a professional setting.

Preferred Education and Experience

• Bachelor’s degree in information technology or a related field.
• Experience with RMM platforms for remote support and device monitoring (NinjaRMM/NinjaOne preferred).
• Familiarity with ITSM/ticketing platforms (ServiceNow, Jira, Freshservice, etc.).
• Experience supporting government or defense contractor environments; familiarity with Microsoft 365 GCC or GCC-High compliance.
• PowerShell, CMD, or equivalent scripting language for task automation and deployments.
• Familiarity with Microsoft Cloud PC (Windows 365) and Azure Virtual Desktop (AVD).
• Familiarity with Deltek Costpoint, Deltek Cobra, SAP Concur Expense, ADP, P6, and Autodesk Vault., * CompTIA A+ or equivalent experience.
• Valid driver’s license with a clean driving record (required for travel to field locations).

Preferred Licenses/Certifications

• Microsoft 365 Certified: Fundamentals (MS-900).
• CompTIA Network+, Security+, or equivalent.
• ITIL Foundation Certification.

• Wet or Humid - Seldom
• Working near or on moving mechanical parts - Seldom
• Working near or on heavy machinery - Seldom
• Working in high places - Seldom
• Exposed to fumes or airborne particles - Seldom
• Exposed to toxic or caustic chemicals - Seldom
• Frequency of working in outdoor weather conditions - Seldom
• Work with Electricity - Seldom
• Work with explosives - N/A
• Work on or near a source of radiation - N/A
• Loud noise conditions (above 87dB)- Seldom
• Other Environmental Factors including weather conditions______________________

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, working conditions, physical demands, and activities my change or new ones may be assigned at any time with or without notice.

What You’ll Get

Our Benefits & Perks

• Comprehensive medical, dental, and vision insurance coverage
• Company-paid life and disability insurance
• Access to mental health support and resources
• 160 hours of paid time off per calendar year, prorated in the year of hire based on the employee’s start date, along with 11 company-observed paid holidays

Growth & Development

• Ongoing training and development programs
• Career advancement opportunities to support professional growth
• Tuition reimbursement for continued education

Recognition & Financial Well-Being

• Employee recognition and rewards program
• 401(k) retirement savings plan with company match
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options (based on plan selection)

Family Support

• Maternity and paternity leave programs to support growing families

Every moment of every day, people all over the world rely on the infrastructure work provided by Quanta Services and Quanta Government Solutions (QGS). With its highly skilled and innovative workforce, Quanta is the largest specialty contractor in North America that powers modern life. Find your future with us by being a part of something bigger - leading the energy transition in building a better world for generations to come. Imagine what you could do here. We encourage and inspire our people to embrace opportunities within our corporate office and 200 operating companies providing solutions for the utility, renewable energy, electric power, industrial, communications and government industries worldwide. Quanta’s culture is about creating an environment where all employees can be themselves, are valued, and have an equal opportunity to succeed. When you join our team, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued.