Vice President, AI Infrastructure Support Engineer

We’re seeking a future team member for the role of Vice President, AI Infrastructure Support Engineer to join our AI Infrastructure Support team in Lake Mary, FL or New York, NY or Pittsburgh, PA Location.

In this role, you’‘ll make an impact in the following ways:

• Provide operational support and issue resolution for AI infrastructure and platform services.
• Manage AI deployments and monitor workloads on distributed systems using Kubernetes and Docker.
• Develop and maintain scripts and automation using Python and Shell scripting.
• Extensively use infrastructure ticketing systems such as JIRA and ServiceNow.
• Collaborate with cross-functional teams and be well versed in DevOps practices including CI/CD (GitLab), containerization (Docker), and secure access control (Azure AD).
• Assist with documenting infrastructure processes, runbooks, and architectural components.
• Troubleshoot networking and storage-related issues across AI workloads.
• Participate in periodic on-call rotations, including occasional weekend coverage.

Technical Support, Artificial Intelligence (AI), Financial Systems, Financial Services, Artificial Intelligence (AI), Global Financial Markets, Finance, Technical Support, Operational Support, Problem Solving Skills, * Bachelor’’s degree in computer science or a related discipline or equivalent work experience required. 6 - 8 years of application or infrastructure related experience required; experience in the securities or financial services industry is a plus

• 4+ years of experience in infrastructure engineering, DevOps, or site reliability roles.
• Hands-on experience with Kubernetes, Docker, HELM, and GitLab CI/CD.
• Proficiency in Python and Bash/Shell scripting for automation and operational tooling.
• Familiarity with enterprise tools such as JIRA, ServiceNow, and Azure AD.
• Working knowledge of networking fundamentals and storage systems, especially as they apply to distributed AI systems.
• Strong documentation and collaboration skills in a cross-functional, fast-paced environment.
• Willingness to participate in weekend or after-hours support rotations as needed.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary., At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.