Production Support Engineer in Fairfield County

• A degree in computer science, engineering, or a related field, or equivalent hands-on experience. \n

• Around two or more years working with complex software applications in financial services or a similarly demanding technical environment. \n

• Working knowledge of SQL and experience with programming or debugging; Python is a plus. \n

• An investigative mindset and the ability to work through unfamiliar problems using evidence and structured troubleshooting. \n

• The communication skills to work effectively with both technical colleagues and business users. \n

• The ability to prioritize under pressure, take ownership of open issues, and follow through without constant direction. \n

• Curiosity about how systems operate, along with an interest in automation, infrastructure, and improving reliability over time. \n

• Take ownership of technical incidents, from initial investigation through resolution, using application logs, SQL, stack traces, and debugging tools. \n

• Trace problems across applications, databases, APIs, and upstream data sources to pinpoint failures and determine their root causes. \n

• Work directly with developers, QA, and business partners to reproduce issues, coordinate fixes, and keep stakeholders informed. \n

• Investigate performance degradation, service interruptions, and data discrepancies while developing a strong understanding of the systems involved. \n

• Help maintain reliable production operations through scheduled support coverage, including occasional after-hours responsibilities. \n

• Create and improve technical runbooks, troubleshooting guides, and internal documentation to make future investigations faster and more consistent. \n

• Identify recurring issues and collaborate with engineering teams on longer-term fixes, process improvements, and automation initiatives. \n

• Participate in projects focused on improving the stability, maintainability, and efficiency of the technology environment. \n

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