Application Support Analyst

• Support, configure, maintain, and troubleshoot business applications, hardware, networks, and user accounts
• Diagnose and resolve software, database, network, and system issues
• Partner with vendors during outages, upgrades, malfunctions, and application updates
• Use business-process analysis to identify efficiency opportunities and implement practical solutions
• Monitor application performance, maintain documentation and logs, and support testing
• Train users on system functionality and security best practices
• Participate in project teams, change management, and business continuity/disaster recovery activities

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 3+ years of relevant experience
• Strong analytical, troubleshooting, communication, and documentation skills
• Experience with SQL and relational database technology
• Familiarity with software development processes, Windows, and Microsoft Office
• Ability to work independently and collaboratively, prioritize effectively, and solve problems through to resolution
• Flexibility to support occasional night/weekend coverage and periodic travel to distribution centers

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This is an opportunity to make a visible impact by strengthening the technology that enables CITITRENDS teams to serve customers every day.