Application Support Analyst

Join CITITRENDS as an IS Application Support Analyst and help keep the business-critical systems behind our fast-paced retail operation running at their best., * Support, configure, maintain, and troubleshoot business applications, hardware, networks, and user accounts \n

• Diagnose and resolve software, database, network, and system issues \n

• Partner with vendors during outages, upgrades, malfunctions, and application updates \n

• Use business-process analysis to identify efficiency opportunities and implement practical solutions \n

• Monitor application performance, maintain documentation and logs, and support testing \n

• Train users on system functionality and security best practices \n

• Participate in project teams, change management, and business continuity/disaster recovery activities \n

• Bachelor’s degree in Information Technology, Computer Science, or a related field \n

• 3+ years of relevant experience \n

• Strong analytical, troubleshooting, communication, and documentation skills \n

• Experience with SQL and relational database technology \n

• Familiarity with software development processes, Windows, and Microsoft Office \n

• Ability to work independently and collaboratively, prioritize effectively, and solve problems through to resolution

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• Flexibility to support occasional night/weekend coverage and periodic travel to distribution centers \n

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This is an opportunity to make a visible impact by strengthening the technology that enables CITITRENDS teams to serve customers every day.

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CITITRENDS is an equal opportunity employer.

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