Solution Design Architect (Hybrid)

We are seeking a Solution Design Architect to serve in a pivotal role shaping efficient and effective service delivery for our customers. This individual will collaborate closely with Global Services Offer Management and internal CMSO stakeholders to define High-Level Designs (HLDs) that serve as strategic roadmaps for operations teams and tool product managers. The ideal candidate brings strong technical and business acumen, strategic vision, and an inclusive approach to cross-functional collaboration. Bachelor’s degree or equivalent practical experience is valued., Strategic Solution Architecture

• Develop service designs and High-Level Designs (HLDs) aligned with CMSO strategic direction and Global Services goals
• Evaluate current and future service delivery and operations processes to design innovative architectures that enhance operational efficiency
• Offer strategic architectural guidance to Services Offer Management to help align service requests with core D&T toolsets

Cross-Functional Collaboration & Product Alignment

• Partner with D&T Product Managers to inform product roadmaps using insights from the Offer Management demand backlog
• Engage internal operations teams and analyze external market trends to identify organizational requirements for service capabilities
• Prepare clear service design briefing materials for leadership to articulate operational benefits and strategic outcomes

Platform Deployment & Strategic Initiatives

• Provide technical architectural support for customized deployments of the Local Service Management Platform
• Support strategic project evaluations for tool selection and architecture aligned with Global Services business objectives
• Serve as a technical consultant across teams to guide the execution of high-impact service delivery roadmaps, * Cloud Architecture to design scalable service solutions across AWS, Microsoft Azure, or Google Cloud Platform (GCP)
• ITS & CRM Platforms to leverage SaaS solutions such as ServiceNow, Salesforce, or PureCloud for service delivery
• IT Infrastructure to integrate core networking, storage, and server technology foundations into high-level designs

Professional Experience

• Strategic Planning to align long-term technical architectures with business and operational objectives
• Cross-Functional Leadership to build consensus, influence outcomes, and collaborate across technical and non-technical teams
• Technical Communication to present complex architectural concepts clearly to executive leadership and diverse stakeholders

• Knowledge of operational support event management platforms, such as Oracle Service Assurance or Zabbix, is a plus., * Bachelor’s Degree
• 5+ Years of related experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future., At Motorola Solutions, safety and security are at the heart of everything we do. We build and connect technologies to help protect people, property, and places, enabling the collaboration between public safety agencies, defense, and enterprises that is critical for a proactive approach to safety and security. Within our Design & Tools (D&T) organization, we focus on developing service architectures and solution designs that enable the delivery of next-generation service capabilities, “Solving for safer” across global operations.