IT Support Specialist (Contract)

We are looking for a hands-on IT Support Specialist to give onsite technical support at a manufacturing facility. You will support office users and production floor operations, resolve hardware and software issues, manage devices, and make sure IT requests are resolved on time., n \n

• Configure Microsoft 365 and support end users across the full Office suite. \n

• Review, prioritize and resolve IT requests that come in by phone, email, IM, in person or through the ticketing system. \n

• Log issue details in the ticketing system, including scope, impact and components, for escalation and knowledge base reference. \n

• Troubleshoot and resolve hardware and software issues on desktops, laptops and printers. \n

• Use Microsoft Intune to push updates and policies to desktops and laptops. \n

• Set up and support Android scanners and tablets on the production floor. \n

• Set up and configure computer equipment for onboarding and offboarding. \n

• Move computer and printer equipment as needed. \n

• Support audio and video equipment in conference rooms. \n

• Keep the asset management database up to date with current hardware allocation. \n

• Create and update documentation for IT processes and procedures. \n

• Follow up on open requests until they are resolved. \n

• Support special projects and other duties as assigned. \n

• 2-5 years of hands-on experience in onsite IT support, desktop support or help desk. \n

• Strong knowledge of Microsoft Office and Microsoft 365. \n

• Advanced understanding of Windows and Mac systems in a LAN/WAN environment. \n

• Advanced knowledge of desktop, laptop and printer repair. \n

• Experience working with a ticketing system. \n

• Strong problem-solving skills and the ability to manage several tasks at once. \n

• Excellent verbal and written communication skills, including explaining technical information to non-technical people., * Experience with Microsoft Intune or other MDM tools. \n

• Experience setting up and troubleshooting thermal printers such as Zebra., * Experience supporting Android handheld scanners or tablets in a manufacturing, warehouse or production environment.