SME - Azure Active Directory

As a Subject Matter Expert in Azure Active Directory, you will play a critical role in ensuring the timely resolution of escalated incidents and compliance with quality standards. Your expertise will not only enhance customer satisfaction but also foster knowledge sharing and effective communication within teams and with stakeholders., 1. Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents By Analyzing Azure Active Directory Issues And Implementing Solutions In Accordance With Agreed Slas.

1. Mentor Administrators And Team Members By Providing Guidance On Azure Active Directory Best Practices, Preparing Standard Operating Procedures, And Maintaining Comprehensive Documentation.
2. Validate Change Order Implementation Plans And Ensure Human Error Compliance By Reviewing Processes And Participating In Capacity Planning Discussions Related To Azure Active Directory.
3. Actively Participate In Customer Meetings To Address Issues And Improve Customer Feedback And Satisfaction Regarding Azure Active Directory Services.
4. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis To Generate Reports That Support Performance Improvement Initiatives For Azure Active Directory Operations.

Microsoft Active Directory, Microsoft Windows Azure, Microsoft Active Directory, Microsoft Windows Azure, Time Management, Customer Satisfaction, Communication Skills, Quality Metrics, Regulatory Compliance, Service Level Agreement (SLA), 1. In-Depth Knowledge Of Azure Active Directory And Its Components

1. Strong Analytical Skills For Incident Resolution And Performance Analysis
2. Excellent Communication Skills For Stakeholder Engagement And Mentoring
3. Familiarity With Capacity Planning And Change Management Processes
4. Proficient In Documenting Processes And Creating Standard Operating Procedures

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.