Computer Systems Analyst (contingent 034)

• Provide Information Technology subject matter expertise and services, which duties typically include:
• Central point of contact for all coordination/integration/planning efforts between CPE and NEC to include (but not limited to) end user account maintenance in the Army Training and Certification Tracking System (ATCTS) and ticket submission and management in the Army Enterprise Service Desk (AESD) REMEDY ticketing system
• Resolving NIPR (unclassified) and SIPR (classified) enterprise, hardware, and software technical issues to include (but not limited to) system and end user account maintenance
• Serving as Information Management Specialist in effectively assisting in the organization’s management of Information Management/Information Technology (IM/IT) processes and resources which enable the organization’s business and mission effectiveness
• Proficient in using, deploying, administering, and configuring at the Army Enterprise Level, the entire MS Office 2013 Suite to include Outlook, Windows 7 or above Operating System, Project Pro, Visio, Access, PowerPoint; Adobe Acrobat Reader/Creative Cloud/Pro, Lotus Sametime Chat and MS Communicator applications, CISCO VPN client, McAfee security suite, and JAVA
• Being proficient in using, deploying, administering, and configuring at the Army Enterprise Level network and non-network multi-function printers, computer docking stations, monitors, televisions, routers, switches; anything connected to end user’s computers and/or the Aberdeen Proving Ground enterprise
• Supporting analog and digital multi-line telephones
• Supporting CISCO virtual communication equipment
• Communications: Garrison telecommunications may include voice, video and computer communication lines, local area networks, telephone systems, facsimile systems, and secure/non-secure telephone systems
• Automation: Computer software, peripherals, web services database management, knowledge management copiers, and support secure and non-secure electronic associated services
• IT Planning: IT service level management, life cycle planning, new equipment fielding, teleconference services, wireless infrastructure, and mission systems support
• Information Assurance: Enforce Information Assurance/Computer Network Defense policies and procedures, in accordance with NEC direction, accreditations, Goal 1 waivers, Certificates of Networthiness (CONS), Army Portfolio Management System (APMS), and IA training for Garrison

Computer Systems, Systems Analysis, Information Technology & Information Systems, Customer Support/Service, Remedy, User Account Administration, Microsoft Outlook, Operating Systems, Cisco Network Systems, Microsoft Windows 7, * Bachelor’s degree and a minimum five (5) years relevant experience required.

• Substitutions: 8 years of additional direct relevant technical experience may be substituted for education.
• Proficient in using, deploying, administering, and configuring at the Army Enterprise Level, the entire MS Office 2013 Suite to include Outlook, Windows 7 or above Operating System, Project Pro, Visio, Access, PowerPoint; Adobe Acrobat Reader/Creative Cloud/Pro, Lotus Sametime Chat and MS Communicator applications, CISCO VPN client, McAfee security suite, and JAVA
• Supporting CISCO virtual communication equipment
• Information Assurance: Enforce Information Assurance/Computer Network Defense policies and procedures, in accordance with NEC direction, accreditations, Goal 1 waivers, Certificates of Networthiness (CONS), Army Portfolio Management System (APMS), and IA training for Garrison
• Secret security clearance required