Technical Support Engineer

In this role, you will support a wide range of B2B and B2G customers across the insurance, commercial, governmental, and supply chain sectors. You will serve as a key technical point of contact, responsible for maintaining high customer satisfaction, meeting SLA commitments, and driving complex technical investigations through resolution., You will work closely with customers, Product, R&D, and Customer Success teams to troubleshoot issues, provide tailored solutions, and improve the overall customer support experience.

• 3+ years of experience in Technical Support, Customer Support Engineering, or a similar role within SaaS companies \n

• Experience working cross-functionally with Product and R&D teams \n

• Comfort handling compliance or regulatory-sensitive customer communications \n

• Hands-on experience with customer support and ticketing platforms such as: Salesforce, Freshdesk, Jira. \n

• Strong troubleshooting and analytical skills with experience investigating technical issues end-to-end \n

• Experience working with: REST APIs, GraphQL, SQL, MongoDB. \n

• Basic Python proficiency - comfortable running and reading Python scripts. \n

• Strong critical thinking and problem-solving abilities \n

• Ability to manage multiple priorities in a fast-paced environment \n

• Excellent communication and stakeholder management skills \n