Temp IT Support Specialist

We are seeking a motivated and customer-focused IT Support Technician to provide onsite and remote technical support for corporate and remote users. This role is responsible for desktop support, hardware deployment, software troubleshooting, end-user assistance, and technology lifecycle management. The ideal candidate is hands-on, detail-oriented, and eager to grow into additional IT responsibilities as experience and business needs evolve., End User Support

• Provide onsite and remote technical support for employees across corporate offices and remote locations.
• Troubleshoot and resolve hardware, software, printer, and peripheral issues.
• Respond to help desk requests in a professional and timely manner.
• Deliver exceptional customer service while assisting users with technical issues.
• Escalate complex technical issues to senior IT staff when necessary.
• Document support incidents, resolutions, and troubleshooting steps.

Hardware Deployment & Asset Management

• Configure, deploy, and support laptops, desktops, monitors, docking stations, printers, scanners, mobile devices, and other IT equipment.
• Perform workstation setup and onboarding support for new hires.
• Manage equipment replacements, upgrades, and hardware refresh initiatives.
• Track IT asset inventory and maintain accurate records.
• Coordinate hardware shipping and receiving for remote employees.
• Support equipment recovery during employee offboarding.

Software Support

• Install, configure, and troubleshoot Windows 10/11 operating systems and business applications.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
• Assist users with software installations, updates, and configuration issues.
• Troubleshoot login, password, and account access problems.
• Provide support for collaboration and productivity tools.

Infrastructure & Office Technology Support

• Troubleshoot conference room technology, video conferencing systems, and presentation equipment.
• Support office printers, scanners, label printers, and other business-critical devices.
• Assist with workstation moves, office expansions, and desk setups.
• Support basic network connectivity issues, including wired, wireless, and VPN connections.
• Coordinate with vendors for equipment repairs and replacements.

Remote User Support

• Provide technical assistance to employees working remotely or traveling.
• Support VPN access, MFA, remote access tools, and mobile device connectivity.
• Assist users via phone, email, and remote support tools.
• Coordinate shipment and replacement of hardware for remote users.

IT Operations Support

• Perform routine system checks and assist with IT maintenance activities.
• Assist with user account creation, modifications, and deactivations.
• Support IT projects, system upgrades, and technology rollouts.
• Maintain documentation, procedures, and knowledge base articles.
• Follow established security policies and IT best practices., * Microsoft 365 Administration
• Endpoint Management & Automation
• IT Infrastructure Projects
• Network & Security Initiatives
• Enterprise Technology Deployments and Upgrades

• 1-3+ years of IT Support, Desktop Support, or Help Desk experience.
• Strong troubleshooting experience within Windows 10/11 environments.
• Experience supporting Microsoft 365 applications.
• Familiarity with Active Directory and Entra ID (Azure AD).
• Experience deploying and supporting laptops, desktops, printers, and mobile devices.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPNs.
• Experience using ticketing systems such as ServiceNow, Jira, Zendesk, or similar.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to lift and move computer equipment up to 50 lbs.
• Reliable transportation for occasional travel between office locations if needed.

Preferred Qualifications

• CompTIA A+, Network+, or equivalent certifications.
• Experience supporting retail, restaurant, or multi-site business environments.
• Experience with Microsoft Intune, endpoint management, or mobile device management solutions.
• Knowledge of enterprise security practices and endpoint protection tools., * Self-starter with strong troubleshooting and problem-solving abilities.
• Positive attitude and eagerness to learn.
• Comfortable working independently while collaborating with a larger IT team.
• Customer-service focused with the ability to support employees at all levels of the organization.

If you’re looking for an opportunity to expand your IT career, gain hands-on experience across multiple technologies, and join a collaborative team environment, we’d love to hear from you.