Desktop Support Tech

We are seeking an experienced Desktop Support Technician to provide hands-on technical support to end users within an enterprise environment. This individual will serve as a primary point of contact for desktop-related issues, supporting PC hardware, Windows operating systems, peripherals, network printers, mobile devices, and common enterprise applications.

This is a hands-on support role that involves troubleshooting issues both in person and remotely, installing and maintaining equipment, resolving hardware and software problems, supporting conference room and audiovisual technology, and ensuring users receive timely and professional technical assistance., * Provide desktop and technical support to end users in person, remotely, by phone, and through email.

• Install, configure, diagnose, repair, maintain, and upgrade desktop and laptop hardware.
• Troubleshoot Windows-based operating systems, applications, hardware, peripherals, and connectivity issues.
• Configure, manage, maintain, and troubleshoot network printers and multifunction devices.
• Provide audiovisual and technical support for meetings and events.
• Assist with user and device-related support within Active Directory.
• Work with common enterprise applications and Microsoft Office/Microsoft 365 tools.
• Document incidents, troubleshooting steps, and resolutions within the ticketing system.
• Maintain accurate and up-to-date technical documentation.
• Manage changing priorities throughout the day while ensuring issues are addressed in a timely manner.
• Collaborate with other technical teams while also working independently when needed.

Microsoft Office Deskside Support Network Printers Operating Systems Technical Support Microsoft Windows Computer Hardware Network Protocols Peripheral Devices Business Valuation RSA (Cryptosystem) Remote Installation Software Deployment Microsoft SharePoint Microsoft Windows 10 Smartphone Operation Full Stack Development Technical Communication Network Troubleshooting Business Transformation Audio-Visual Technology Verbal Communication Skills Troubleshooting (Problem Solving), * Strong desktop and PC troubleshooting skills.

• Hands-on experience diagnosing and resolving computer hardware issues.
• Strong knowledge of PC hardware and internal components.
• Experience supporting Windows-based operating systems, including Windows 10 environments.
• Familiarity with Active Directory.
• Understanding of common networking protocols, operating systems, and technical standards.
• Experience supporting peripherals and related accessories.
• Ability to read and follow technical manuals, OEM guides, and procedural documentation.
• Strong knowledge of Microsoft Office applications.
• Familiarity with IT ticketing systems such as ServiceNow.
• Strong written and verbal communication skills.
• Strong interpersonal and customer-service skills.
• Ability to work effectively both independently and as part of a team.
• Ability to adapt to changing priorities and competing support needs.
• Ability to lift equipment weighing up to 50 pounds.
• Good driving record., The following experience is helpful but not required:
• Previous desktop support experience within a large enterprise environment.
• Experience supporting iPhones and iPads.
• Familiarity with Microsoft 365, including SharePoint and Teams.
• Experience with RSA SecurID.
• Familiarity with Microsoft Authenticator and multifactor authentication.
• Exposure to Microsoft SCCM / Software Center for software deployment and endpoint support.

Top Skills

1. Desktop Support & Troubleshooting
2. Windows Support
3. PC Hardware Troubleshooting
4. Active Directory
5. End-User Technical Support
6. ServiceNow / Ticketing Systems, The ideal candidate is someone who enjoys being hands-on and customer-facing. They should be comfortable troubleshooting both hardware and software issues, supporting users with varying levels of technical knowledge, and moving between planned work and unexpected support needs throughout the day.

This opportunity would be a strong fit for someone with an IT support, desktop support, field support, or deskside support background who has experience working directly with end users in an enterprise environment. Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.