Desktop Support Technician

We are seeking a Desktop Support Technician to provide technical support for end-user devices in a manufacturing environment. This role will be responsible for supporting PCs, tablets, mobile devices, scanners, printers, and other production-related technology while delivering exceptional customer service. The ideal candidate will have experience with device deployments, hardware refresh initiatives, and troubleshooting a wide range of hardware and software issues in an enterprise setting., * Provide hands-on and remote desktop support for users across office and manufacturing production environments.

• Troubleshoot and resolve issues related to PCs, laptops, tablets, mobile devices, scanners, printers, and peripheral equipment.
• Support hardware installations, upgrades, break/fix activities, and device replacements.
• Perform PC imaging, deployment, provisioning, and refresh activities using modern endpoint management tools.
• Utilize Microsoft Autopilot and related endpoint management technologies to configure and deploy devices.
• Diagnose and resolve operating system, software application, connectivity, and hardware-related issues.
• Respond to support requests and incidents while meeting established service levels.
• Document troubleshooting steps, resolutions, and asset information within the ticketing system.
• Assist with onboarding and offboarding activities, including device setup and user provisioning.
• Maintain accurate inventory records for end-user hardware and peripherals.
• Collaborate with infrastructure, networking, and application support teams to resolve escalated issues.
• Deliver a high level of customer service and maintain strong relationships with end users.

CompTIA A+ Warehousing Device Setup Communication Microsoft 365 Prioritization Desktop Support Customer Service Active Directory Operating Systems Technical Support Microsoft Windows Business Valuation Endpoint Management IT Service Management Full Stack Development Hardware Installations Business Transformation Remote Desktop Services Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software)

At least 2 years, * 2+ years of desktop support, technical support, or IT support experience in an enterprise environment.

• Experience supporting:
• PCs and laptops
• Tablets and mobile devices
• Scanners and barcode devices
• Network and local printers
• Hardware peripherals
• Experience with PC imaging, deployments, hardware refreshes, and workstation lifecycle management.
• Hands-on experience with Microsoft Autopilot or similar endpoint deployment technologies.
• Strong troubleshooting skills across Windows operating systems, hardware, software, and peripheral devices.
• Experience providing both deskside and remote technical support.
• Excellent customer service and communication skills.
• Ability to prioritize multiple support requests in a fast-paced environment., * Experience supporting users within a manufacturing, warehouse, or production environment.
• Familiarity with Microsoft Intune, SCCM/MECM, or other endpoint management platforms.
• Experience with ticketing systems such as ServiceNow, Jira, or similar ITSM tools.
• Knowledge of Active Directory, Microsoft 365, and basic networking concepts.
• CompTIA A+ or related technical certifications.

Technical Environment

• Windows 10/11
• Microsoft Autopilot
• Microsoft Intune
• SCCM / MECM
• Microsoft 365
• Active Directory
• Mobile Device Support
• Enterprise Printers & Scanners
• Remote Support Tools
• ITSM / Ticketing Systems, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.