IT Support Specialist

• Provide Tier 1 technical support to internal users remotely and in person as needed
• Set up, configure, deploy, and maintain employee workstations, computers, and peripherals
• Diagnose and troubleshoot hardware, software, operating system, connectivity, and CRM application issues
• Document, track, and manage support requests through the ticketing system

• Working knowledge of Microsoft Office, Outlook, Adobe Acrobat, and antivirus software
• Ability to troubleshoot technical issues and escalate complex issues when appropriate
• Familiarity with basic computer networking concepts and connectivity troubleshooting
• Approximately one year of IT support, help desk, computer repair, or equivalent hands-on experience

Preferred Qualifications

• Familiarity with Windows 11 and the Microsoft Windows environment
• Experience supporting remote users and working with corporate ticketing systems
• Familiarity with Microsoft 365, Active Directory, Microsoft Entra ID, or remote-support tools
• Familiarity with Adobe Creative Cloud applications and CRM applications

Additional Information

• Ability to communicate technical information and solutions in a clear, user-friendly manner
• Ability to manage user account setup, password resets, and access requests
• Experience installing, configuring, updating, and troubleshooting computer hardware and software
• Commitment to following established IT procedures, security policies, and support processes

Ready to be the person people count on when technology needs a helping hand? Bring your curiosity, technical aptitude, and customer-focused mindset to a team where you’ll gain valuable experience, expand your skills, and contribute to a positive technology experience across the organization. #livinglloyd

Jason Banks, CSP, entered the staffing and recruitment industry in 1998, after a successful five-year career in advertising sales at CNN, a division of Turner Broadcasting. This experience put him at the forefront of the eMedia movement and at LLoyd, he spearheaded the placement of nationwide web talent through a division originally known as Spider Staffing, which eventually morphed into LLoydCreative & Digital Talent. Today Jason oversees all of LLoyd’s Direct Hire and Contract/Temporary Staffing divisions and specialized disciplines. He is the guiding hand for LLoyd’s recruitment stack which he has built on a tech-human and social community platform. He has incorporated AI sourcing tools to harvest active and passive talent through both the open web and LLoyd’s own candidate tracking and engagement system. Jason was named a rising star in the 40 Under Forty by the Long Island Business News. He is a member of the American Staffing Association’s Search and Placement group and is an active board member of the Long Island Software & Technology Network (LIST.net), where he works to promote collaborations between technology companies and their user audiences in the NY Metro Region. Jason is a supporter of the Woodward Children’s Center, a non-public NYS Education department approved school, providing programs to emotionally disabled students ages 5 to 21, and he is active in the NY/LI Chapter of JDRF.

• jbanks@lloydstaffing.com