Applications Administrator I

This position will work within the Enterprise Applications and Data Management team to support one of the University’s core business areas as a direct consult and subject matter expert (e.g. SIS, FIS, HRIS or ERP General specialist)., The Application Administrator will develop solutions to help manage business processes, write specifications, and provide documentation for necessary changes. This person will be responsible for resolving non-routine problems as they arise, serving as a resource, translating technical information to non-technical users, analyzing software applications that can enhance office operations, maintaining data integrity and provide training when the need arises. The position includes responsibilities for systems migration testing, writing scripts and resolving system integration issues in collaboration with HPU’s central Information Technology Services Department and end users., * Report to work obligations to support the department and may require work during HPU’s winter break, if necessary.

• This position may be considered an essential position with report to work obligations depending on the type of emergency, campus closure, or evacuation.
• Must meet training and background check qualifications and comply with the Protection of Minors policy.
• Upon hire, must maintain reliable personal transportation to facilitate travel between to all HPU worksites and other locations as required by the position. This includes a valid driver’s license and a personal vehicle that is legally registered and insured.
• Able to work all shifts and extended hours, as applicable.
• Ability to work in a fast-paced environment requiring excellent time and stress management skills.

Key Responsibilities/Essential Job Functions:

1. Tech Support and Consultation to assigned functional area SIS, FIS or HRIS (45%)

• Participate and manage software development for systems integration projects, data analytics and extraction, data cleanup, and software solutions related to business process changes.
• Analyze system, user, and project requirements; design, develop, test, and implement related solutions.
• Routinely monitor for application issues. Investigate, identify, and implement appropriate solutions.
• Develop and maintain written documentation for all designated area-related application processes and ensure that information about new software releases is communicated to end users.
• Create and run queries and audit data in the designated Banner module on a regular basis. Evaluate departmental needs and research solutions
• Provide daily technical support, user support, and training on designated ERP module and related software; participate in Banner project team(s) or task forces as required; monitor and communicate process or system changes to impacted parties and process owners.
• Assist the designated department with system revisions and integration; testing designated department systems and processes during upgrades and enhancements. Create and define test plans and validation points. Provide information and training to the designated department staff on system design/utilization/upgrades; assist with general problem solving and inquiries.
• Manage designated department related tools, including Banner, customer relationship management systems, electronic workflows, operational data stores, report writers, etc. Such management includes data maintenance, system configuration, data imports and exports, report creation, form creation, workflow development, communications management, user account administration, etc.
• Communicate regularly with users to identify business requirements; develop and implement ways to use various systems to meet such requirements, performing gap analysis and interfacing with vendors on enhancements to address gaps.
• Manage the University’s payment system, including upgrade, troubleshooting, integration with third party applications.

1. Software/Data Administration (45%)

• Understand data access and integration needs of the various enterprise systems such as LMS, CRM, in-house custom apps, etc. used by students, faculty, and staff.
• Actively participate in application development to provide expertise in building well-designed and implemented processes.
• Recommend new technologies and strategies that will improve work processes, advance the goals of the University, and convert legacy applications as needed.
• Be responsible for managing a wide variety of applications and middleware related to designated department functions.
• Provide trend analysis on the helpdesk systems to identify problem areas and recommend solutions to increase productivity and to improve efficiencies.
• Provision/de-provision user access to ERP systems, LMS, CRM, CMS, door access control systems, etc. Perform access audit on these systems on a regular basis.
• Design, implement and support solutions related to critical ad hoc requests. Most of these solutions will need to be production ready in a short time-frame.
• Manage data flow and data integrity according to HPU standards.
• Work with other IT teams to ensure compliance with various statutes and rules such as GLBA and FTC Safeguards Rules.
• Coordinate with external auditors to perform annual audits.
• Support the IT Cybersecurity team by providing log analysis, critical system patching and information gathering.

1. Performs other related duties as assigned (10%)

• Work with other University teams to coordinate projects through project review meetings, status updates, reports on problems and resolutions, and recommendations concerning assigned activities in order to enhance the effectiveness of student intake.
• Attend technical training courses to enhance knowledge of programming and computer skills and techniques across platforms.
• Perform miscellaneous administrative duties, including maintaining technical documentation, and providing expertise and assistance to other staff.
• Actively participates as an effective member of team by completing assigned duties, accepting additional assignments or reassignments.

This description is not designed to list all activities, duties or responsibilities which may be required for this job. Other duties, responsibilities and activities may be assigned at any time.

Software Administration, Software Administration, Data Management, ERP (Enterprise Resource Planning), Consulting, HRIS/HRMS, Enterprise Applications, Requirements Management, Information Technology & Information Systems, Business Process Management, * Bachelors degree in Computer Science, Management Information Systems, Business Administration, or a related field; or 3 years of relevant IT experience in lieu of a degree.

• Experience working within fully integrated systems, which may include applications, databases, and application program interfaces.
• Experience administering an enterprise-wide application

Desired Qualifications:

• Experience supporting an enterprise-wide student information system
• Demonstrated experience maintaining application integration and data flow management
• An understanding of admissions and/or enrollment related business processes (e.g., recruiting, application review, decisions)
• Ability to manage complex tasks with minimal supervision in team situation and communicate effectively with broad range of individuals, * Candidates must be legally authorized to work in the United States. Visa sponsorship and relocation allowance are not available for this position., Do you have a bachelors degree in Computer Science, Management Information Systems, Business Administration, or a related field, or at least three (3) years of relevant IT experience in lieu of a degree?
• Yes
• No

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Do you have experience working within fully integrated systems, including applications, databases, and/or application program interfaces (APIs)?

Cooperation, communication, and collegiality are the foundation of our community. We fulfill the responsibilities of our educational mission through mutual trust and respect, innovation and involvement, expertise, and intellectual fellowship. We offer all members of our community the opportunity to excel, including resources and rewards commensurate with individual contributions and potential. As a team, we are committed to serving our local and global communities and embrace our values of aloha, pono, and kuleana.

We seek talented and energetic people who thrive on challenge and innovation in supporting the mission and values of our university. HPU offers competitive compensation and a comprehensive benefits package.

For student employment, please visit Career Development Center.

Why consider a career with HPU? Here are some of the benefits of employment . . .

Time Off A generous schedule that recognizes 15 holidays annually, plus winter break days off between Christmas and New Years. Eligible employees also receive vacation, sick and other types of paid leave.

Tuition Waiver Full time employees and spouse/dependent children pursuing a higher education degree at HPU may apply for a tuition waiver.

Health and Wellness Comprehensive health insurance, life and disability insurance, employee assistance program and wellness program.

Retirement Plan Eligible employees can start saving for the future and enroll in the Hawaii Pacific University 403(b) retirement plan upon hire.

Discounts Discounts for products and services including airlines, rental car, hotels, theme parks, attractions, gift cards, restaurants, and more.

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Hawaii Pacific University is a learning community where staff, faculty, and more than 5,000 students come together from around the world to learn and work in a spirit of caring, honesty, freedom, and ohana (family).