IT Specialist (0077185T)

• *Lead the Center on Disability Studies (CDS) IT team to work with faculty, staff, and students to develop a system to improve, manage and maintain CDS websites, IT network, hardware and software, and other equipment and devices.
• *Oversee the management of project websites and ITE network at the Center and advise the Director/Associate Director and Principal Investigators (PI) on its operations.
• Work with other IT staff to implement, administer, and maintain servers, directory services, file serving, databases, and website development.
• Oversee other IT staff in managing and maintaining the overall operations of fixed and mobile computer labs.
• Provide physical, hardware, and software maintenance for audio/visual equipment, computer and networking hardware, and peripheral devices.
• *Evaluate and assess the needs of the unit by discussing with the Director/Associate Director and PIs. Make recommendations for improvement.
• *Develop a system of support in resolving IT issues. Design and create manuals/protocols based on the needs of the unit and projects.
• Oversee the maintenance and management of wired and wireless Local Area Network (LAN) infrastructure for offices and other shared meeting spaces.
• Conduct IT related trainings including accessibility trainings.
• Supervise and manage the workload assignments of subordinate IT staff, undergraduate student assistants, and casual hires.
• Oversee IT staff in the installation of new equipment, and life-cycling management.
• Attend professional development courses or seminars as necessary.
• Keep current on current and emerging operating systems for Mac OS, iOS, Chrome OS, Android, and Windows as it their operability to the units mission and goals.
• *Keep abreast on the current policies and accessibility matters such as on Section 508 and assistive technologies.
• *Follows and implements directives and guidance relatedto best practices from University of Hawaii System Information Technology Services.
• *Ensures the consistent adoption, implementation, and enforcement of recommendations issued through University of Hawaii System Information Technology Service.
• *Keeps abreast of recommendationsissued through University of Hawaii System Information Technology Service, and takes timely action as needed.
• *Continuously monitor and lead initiatives to enhance system reliability, security, and operational efficiency. Supervise and mentor IT staff to assure that administrative directives and industry best practices are understood and followed.
• Performs other duties as assigned.
• Denotes Essential Functions, Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawaii may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request

Information Technology & Information Systems, Information Technology & Information Systems, Network System Hardware, Project/Program Management, Website Management, Web Design, Systems Administration/Management, Database Programming, Mobile Devices, Hardware Repair, * Possession of a pertinent baccalaureate educational degree in educational technology, management information systems or related field and 3 years of progressively responsible professional information technology experience with responsibilities for IT support services, technology asset management, systems maintenance, and/or IT related training, of which 2 years of the experience must have been comparable in scope and complexity to the next lower pay band in the University of Hawaii broadband system; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

• Considerable working knowledge of management information systems and educational technology as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts, principles and methodologies.
• Considerable working knowledge and understanding of the broad technology, systems, hardware and software associated with educational and assistive technologies.
• Demonstrated ability to recognize a wide range of intricate problems, use reasoning and logic to determine accurate causes, and apply principles and practices to determine, evaluate, integrate, and implement practical and thorough solutions in an effective and timely manner.
• Proven ability to comprehend, interpret and implement administrative directives and guidance to ensure IT operations align with organizational standards and industry best practices.
• Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
• If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
• Strong understanding of IT service management, cybersecurity principles, risk management, and compliance requirements. Demonstrated experience implementing and maintaining IT best practices, standards, and governance.
• Considerable working knowledge of helpdesk or technical services management.
• Excellent interpersonal skills including customer service and collaboration with technical personnel.
• Knowledge of various electronic accessing methods, including file servers and services, databases, and Internet-related services such as web servers and clients.
• Proficiency in using Google Applications (e.g. Docs, Sheets, Drive, etc.).
• Proficiency with Microsoft Office products (e.g. Word, PowerPoint, Excel, etc.)., * Working knowledge and experience in managing and deploying SaaS (Software as a Service).
• Working knowledge and demonstrated experience in applying and adhering to usability and accessibility standards as it applies to technology.
• Demonstrated ability to develop clean, structured websites and conduct thorough testing and validation of website functionality and accessibility.
• Considerable working knowledge of the Adobe Suite (e.g. Photoshop, Illustrator, InDesign, Premiere) to create graphics, animations, audio and videos for use on websites, social media, digital marketing, and other advertising platforms.
• Working knowledge of deploying devices via an MDM (Mobile Device Management) system.

The University of Hawaii is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies