SSE, L1 Support Engineer ,Vilvoorde /Mechelen- Belgium

• We are looking for a motivated and customer-oriented IT L1 Support Technician to join our dynamic IT team in Mechelen. As the
• first point of contact for our users, you will play a vital role in delivering prompt and effective technical assistance, ensuring
• seamless IT operations and a positive user experience. Your responsibilities will include triaging, diagnosing, and resolving basic to
• moderately complex hardware, software, and network issues, while escalating more complex problems to higher-level support as
• needed., * Follow up on outstanding tickets and ensure timely communication with users regarding their issue status.
• Maintain accurate records of support interactions, resolutions, and escalations within the ticketing system.
• Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge.

Additional Requirement:-

• Candidate must be willing and able to travel between multiple customer locations based on business requirements and
• provide onsite support at the following offices:
• Telenet: Liersesteenweg 4, B-2800 Mechelen
• Wyre: Blarenberglaan 2C, Mechelen
• Play Media: Vilvoorde
• Flexibility to work across these locations is required to support business operations and end-user requirements.

• 2+ years experience providing onsite support in an enterprise environment.
• Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
• Respond to service desk requests and fulfil them promptly.
• Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
• Log, categorize, and prioritize support requests accurately and efficiently.
• Perform password resets and account unlock procedures.
• Basic Knowledge in SCCM, Intune and Jamfpro for managing devices.
• Hands on feet support for Laptop/Desktop, Printer, networking and Installation of OS, Outlook configuration.
• Hardwar Troubleshooting.
• Software Installation & Troubleshooting.
• Strong working knowledge of Windows 11, MAC’s
• Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies., * Excellent communication (verbal and oral) skills to interact with end users at all levels, Person should know Dutch,
• French & English all three languages.
• Comfortable to work in shift environment.
• Need to provide on call support to users.

Personal

• Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality
• profile. These includes:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness

• Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at
• Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are
• empowered to move forward as far as your ideas will take you.
• At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further
• together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our
• organization and these values are upheld only because of our people.

Your role, Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys can help your enterprise navigate your next. All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer