ServiceNow Technical Architect (CTA)

We’re looking for a Senior ServiceNow Technical Architect to own the end-to-end technical architecture of the ServiceNow platform for our top-tier clients. This is a senior leadership role for someone who combines deep platform mastery with the ability to translate complex business objectives into scalable, secure, and elegant architectural solutions - and who can guide and inspire the teams that build them.

Why join us?

HIGH-IMPACT PROJECTS - Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.

CUTTING-EDGE TECH - Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve., * Lead the design of High-Level Designs (HLDs) and Low-Level Designs (LLDs) for complex ServiceNow implementations including multi-instance, global, and highly integrated environments

• Translate strategic business objectives and technology requirements into concrete, actionable architectural blueprints
• Apply deep cross-functional module knowledge to design solutions and ensure proper data model alignment including CSDM
• Define, implement, and lead technical governance processes including Design Authority Board reviews for all major platform changes and custom development
• Enforce ServiceNow best practices, design standards, and development guidelines to minimise technical debt and keep the platform evergreen
• Conduct technical risk assessments and provide architectural assurance, ensuring compliance with security protocols, data governance, and regulatory requirements
• Design and govern secure, high-performance integration patterns using REST/SOAP APIs and Integration Hub between ServiceNow and enterprise applications
• Lead the definition and governance of the ServiceNow data model, CMDB, and CSDM, ensuring data integrity and quality
• Act as the ultimate technical escalation point for complex architectural, performance, and security challenges
• Coach, mentor, and provide technical guidance to Solution Architects, Developers, and Implementation teams
• Present technical strategies, architectural decisions, and platform roadmaps to audiences ranging from technical teams to C-suite executives
• Support pre-sales activities including scoping, estimates, and statements of work

• ServiceNow Certified Technical Architect (CTA) - mandatory
• 8+ years of hands-on experience in ServiceNow solution design, development, and implementation, with at least 3-5 years acting as a Platform or Enterprise Architect
• In-depth expertise across the core ServiceNow platform and multiple major application suites including HAM, SAM, ITSM, and ITOM
• Expert proficiency in platform security (ACLs, encryption), scripting (JavaScript, GlideScript), data modelling, and integration frameworks
• Hands-on experience with Flow Designer, NOW Experience, Service Portal, ATF, Integration Hub, NowAssist, and NowCreate
• Proven track record architecting and leading large-scale, complex, and global ServiceNow deployments
• Certified Application Developer (CAD) and multiple CIS certifications (ITSM, HRSD, ITOM) - desired
• Familiarity with Enterprise Architecture frameworks such as TOGAF and ITIL processes - desired
• Experience with Agile and DevOps methodologies for platform development and release management - desired
• Fluent English - required. Dutch and Spanish language skills are a plus

• Restaurant tickets for every working day
• Permanent contract - we’re investing in a long-term relationship
• Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme
• Referral bonus - bring great people in and get rewarded
• Competitive salary and bonuses - let’s talk numbers on our first call