ICT Operations & Service Delivery Manager

Amber Valley Borough Council is seeking an experienced and forward-thinking ICT Operations & Service Delivery Manager to modernising technology services, driving continuous improvement, and ensuring secure, reliable and high-performing ICT solutions that support organisational priorities.

Reporting to the Head of ICT & Digital Transformation, you will be responsible for ensuring the delivery of reliable, resilient and secure ICT services across the Council. You will lead a skilled team of ICT professionals, manage critical technology infrastructure and suppliers, and drive continuous service improvement to support the Council’s corporate priorities.

This is an exciting opportunity for an experienced ICT leader who combines strong technical knowledge with excellent leadership, supplier management and service delivery skills., As ICT Operations & Service Delivery Manager, you will:

• Lead and develop the Council’s ICT Operations & Support Team.
• Manage ICT infrastructure, networks, cloud services, telecommunications and business systems.
• Ensure the delivery of high-quality ICT support and customer-focused services.
• Lead cyber security, information governance, business continuity and disaster recovery arrangements.
• Manage ICT contracts, suppliers and service level agreements to deliver value for money.
• Oversee ICT operational and capital budgets.
• Develop business cases, procurement exercises and investment proposals.
• Provide professional ICT advice and recommendations to senior managers, elected members and stakeholders.

• Significant experience managing ICT operations within a complex organisation.
• Experience leading ICT support and infrastructure teams.
• Strong knowledge of ICT infrastructure, networking, cloud services and telecommunications.
• A sound understanding of cyber security, risk management and information governance.
• Experience managing suppliers, contracts and service level agreements.
• Proven budget management and financial monitoring experience.
• Experience managing Microsoft 365 and cloud-based services.
• Excellent leadership, communication and stakeholder management skills.
• The ability to drive service improvement, innovation and organisational change.

Desirable:

We would particularly welcome applications from candidates with experience of:

• Local government or public sector ICT environments.
• Microsoft Azure and modern workplace technologies.
• ITIL service management practices.
• Cyber Essentials, ISO27001, PSN or similar frameworks.
• Development of ICT strategies, roadmaps and digital transformation programmes.
• ICT procurement and business case development.

• Flexible Working
• Pension Scheme
• Free on-site parking
• Personal and professional development opportunities