2nd Line IT Support

Do you enjoy solving complex IT challenges and want to be part of a business where technology truly underpins operations? We’re looking for a 2nd Line IT Engineer to join a leading manufacturing company in Stoke-on-Trent, supporting both office and production environments.

This role is hands-on, varied, and gives you the chance to work across infrastructure, applications, and networks - no two days are the same.

What you’ll be doing

• Escalation point for 1st Line issues, ensuring problems are resolved quickly and effectively.
• Supporting Microsoft 365, Windows Server, Active Directory, and end-user devices.
• Troubleshooting networking technologies (LAN/WAN, firewalls, switches, routers, VPNs).
• Maintaining and optimising critical systems that keep manufacturing operations running smoothly.
• Assisting with IT projects - including cloud migrations, infrastructure upgrades, and system rollouts.
• Producing clear documentation for systems, assets, and incidents.

• Proven experience in 2nd Line IT Support (manufacturing or fast-paced environments a bonus).
• Solid knowledge of Microsoft technologies (Windows 10/11, Server, O365, AD).
• Networking know-how - TCP/IP, DNS, DHCP, VPNs, firewalls.
• Strong troubleshooting skills with a proactive approach.
• Excellent communication skills - able to support colleagues at all levels.
• Full UK driving licence (occasional travel may be required).

• Salary up to £36,000 depending on experience.
• A stable, established employer in the manufacturing sector.
• On-site role with plenty of variety day to day.
• Training and career development opportunities.
• Pension scheme and additional company perks.

If you’re ready to take ownership of IT support in a busy, hands-on environment and want to see the direct impact of your work, this could be the perfect next step.