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2nd Line Support

Featuredneweasy
Leicester, UK
7 days ago
Apply on www.reed.co.uk
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Compensation
£30,000.0 - £35,000.0
Working hours
Regular working hours
Job source
www.reed.co.uk

Tech stack

Microsoft Windows Active Directory Virtual Private Networks (VPN) Microsoft Office Windows Servers Networking Basics Transmission Control Protocol (TCP) Windows Desktop Network Routers Office365 Peripherals Firewalls (Computer Science)
+3 more
Information Technology Server Operating Systems & Platforms Windows Client

Job description

  • Act as an escalation point for 1st Line queries, resolving complex issues efficiently.
  • Support and administer Windows desktop and server environments.
  • Troubleshoot Office 365, Active Directory, Exchange, and basic networking problems.
  • Install, configure, and maintain hardware, software, and peripherals.
  • Provide remote and on-site support to users across multiple locations.
  • Document solutions, maintain accurate records, and contribute to knowledge sharing.
  • Assist with IT projects, including system upgrades and migrations.

Requirements

  • 2+ years’ experience in an IT support role, ideally with exposure to 2nd line responsibilities.
  • Strong knowledge of Microsoft environments (Windows 10/11, Windows Server, O365, AD).
  • Familiarity with networking fundamentals (routers, switches, firewalls, VPNs).
  • Excellent troubleshooting and communication skills, with the ability to explain technical issues to non-technical users.
  • A proactive approach, with the ability to prioritise and manage multiple tasks.
  • Full UK driving licence (occasional travel may be required)., * Active Directory (Line)
  • Communication Skills (Key)
  • Customer Service
  • Microsoft Office (Entry)
  • Microsoft Windows OS (Win)
  • Networking Skills (Wan)
  • Problem Solving (Process)
  • Self-Motivation
  • Technical Support (IT)
  • Windows Server Administration (Tcp)

Benefits & conditions

  • Salary up to £35,000 (DOE).
  • Opportunities for professional development and certification.
  • Pension scheme and company perks.
  • Friendly and supportive team environment.
  • If you’re a motivated IT professional who thrives in a fast-paced environment and wants to develop their skills further, we’d love to hear from you.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.reed.co.uk
Prepare application

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