Line Infrastructure engineer

You will be responsible for providing efficient remote/onsite Installations & Support and services to clients located UK-wide. What’s involved?

• Server, PC, laptop, printer, switch, firewall, router and Wi-Fi installations

• Engage with customers to resolve technical issues and institute best practices.

• Project managing server installations and migrations

• Coordinate between customers and internal management teams to ensure customer satisfaction with support cases & installations.

• Providing efficient and friendly remote and on-site technical support, working within customer SLAs

• Strong understanding of configuration and installation of various network devices and services (e.g., Switches, Firewalls, VPN’s, QoS, VLAN’s etc)

• Cloud Technologies (Azure, AWS)

• Strong understanding Microsoft Exchange / Office 365

• Strong understanding of subnetting, and IP allocation best practices.

• Strong understanding of hypervisors (HyperV, VMWare)

• Strong Understanding of Backup technologies (Various Products)

• Experience in System Administration with Active Directory / Group Policy

• Experience in supporting Microsoft Desktop environments

• Experience in providing 2nd/3rd Line IT support, ideally in a helpdesk / MSP environment

• Excellent communication skills - both written and verbal

• Able to work on own and under pressure

• Self-motivated

• Good time management and priority handling

• Previous experience of working in a customer-facing environment

• Ability to perform root cause analysis

• Technical Documentation skills

• Professional working attitude

Knowledge of:

• Microsoft Office 2010+

• Windows Server 2016/2019

• AD Administration

• Microsoft Exchange Server 2010 - 2019

• Office 365

Desirable skills:

• Microsoft Accreditations

• 3rd Party Vendor Accreditations (e.g Sonicwall)

• Experience of working within a Managed Service Provider Environment

• Apple mac experience

This is a fantastic opportunity for a bright IT Engineer to join a growing team and progress their career.

We’re looking for someone who takes a logical and methodical approach to efficient problem solving/fault finding and also takes great pride in meeting and exceeding customer expectations. If you’re interested, please get in touch!, * IT: 5 years (Preferred)

• • Salary up to £45,000
• Career development & opportunities
• • Microsoft qualifications
• • Mentoring opportunities
• • Performance reviews
• • Diverse community
• • Workplace culture
• • Flexible scheduling
• • Flexible working from home
• • Social events
• • Company pension scheme
• • Onsite parking
• • Overtime
• • Use of company vehicles
• • 20 Days Holidays, plus bank holidays + Birthday
• • Company laptop

This role will be well suited to someone who is looking for a step into an exciting company with fantastic opportunities to progress., Job Types: Full-time, Permanent

Salary: Dependant on experience

Benefits:

• Company pension

Schedule:

• Monday to Friday