Lead IT Delivery and Projects Manager

As part of an ever expanding technical function this client have identified the need for a Service Delivery Manager to be responsible for the control and delivery of external IT Service provision as well as delivering, at a ‘hands on’ level, IT programmes of work as part of the company’s continuous improvement plan, stakeholder liaison, including pre-business case consultation, design, and solution analysis, cross functional development and systems integration projects.

The role will be fully responsible and mainly focused on ensuring great service delivery from a number of Infrastructure Services suppliers but also for the delivery of the high level business case, project leadership, management, quality, and timely delivery of the project.

” Third party supplier delivery of application services

” Co-ordination and control of third party supplier delivery of WAN, LAN and telephony platforms

” 3rd party hosted solutions

” Desktop design and delivery

Solution Development and Delivery

” Technical direction for delivery and integration of major technical projects from definition phase through implementation to final delivery into the production environment

” Applies significant knowledge of industry trends and developments to improve delivery of new services

” Recognizes system deficiencies during the delivery process and liaises with technical SME’s to implement effective solutions.

” Creates and executes design and delivery plans and revises as appropriate to meet changing needs and requirements.

” Ensures that responsible project resources are informed of the status of delivery effort owning and directing activities between technical, business staff and business change project management.

” Owns the delivery lifecycle and is responsible for managing technical risks throughout the project.

” Communicates and enforces standards

” Performs design reviews and mentors members of the virtual team.

” Manages technical resources within budget and project schedule.

” Operates at company level, providing consultancy and direction to internal and external resources.

” Manages supplier interaction and expectations regarding delivery effort.

” Develops strong relationships with internal stakeholders

” Communicates effectively with stakeholders to identify needs and evaluate alternative technical solutions.

” Good technical understanding of IT technologies across: -

o LAN,

o WAN,

o SAN

o Microsoft operating systems and application stacks e.g. MS server SQL databases, MS exchange email.

” Has worked in a pressured environment managing teams from internal and external parties.

” Delivered complex and multi work stream IT technical projects

” Can demonstrate excellent delivery standards

” Can keep technical and stakeholder teams well informed of changes within the organization and general corporate news.

” Resolves and/or escalates issues in a timely fashion.

” Understands how to communicate difficult/sensitive information tactfully.

o ITIL

o Higher Education qualification in IT/Management or work based experience

Ideally holds a Project delivery qualification (Prince2)