SAP Application Support Specialist

We are seeking an SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for a major consumer electronics client operating on SAP S/4HANA. The ideal candidate will have strong technical troubleshooting, analytical, and problem-solving skills to investigate and resolve business-critical system issues., * Provide Tier 1 VOC support to end users working with the SAP S/4HANA platform.

• Investigate, analyze, troubleshoot, and resolve reported issues, escalating complex problems when necessary.
• Review source code and system configurations to identify root causes.
• Collaborate with internal IT, SAP functional, and technical teams to resolve issues.
• Document customer interactions, issue details, troubleshooting steps, and resolutions.
• Support effective communication and timely resolution of business-critical system issues.

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• 2+ years of software development experience using VB, C#, Java, or equivalent programming languages.
• Strong analytical, diagnostic, troubleshooting, and problem-solving skills.
• Excellent communication skills and the ability to work effectively with technical and business teams.

Preferred Qualifications

• Exposure to SAP or SAP S/4HANA; prior experience is preferred but not mandatory.
• Experience with relational database management systems (RDBMS), such as Oracle, Microsoft SQL Server, or MariaDB.
• Previous client-facing or end-user support experience., * Bachelor’s degree in a relevant discipline.
• At least 2 years of software development experience in VB, C#, Java, or a comparable language.
• Strong troubleshooting and root-cause analysis skills.
• SAP/S/4HANA exposure, if available.
• RDBMS experience with Oracle, MS SQL Server, or MariaDB, if available.
• Strong communication skills and client-facing experience.