AWS Production Support Engineer

• Provide 24x7 production support for applications operating in an AWS environment.
• Monitor production alerts and investigate application or infrastructure incidents.
• Perform initial troubleshooting and triage using AWS, Splunk, OpenTelemetry, and application/system logs.
• Investigate batch and scheduled job failures, gather relevant information, and identify potential causes.
• Determine the severity and impact of production issues and escalate to appropriate SMEs or engineering teams when required.
• Troubleshoot application performance, availability, and operational issues.
• Support production deployments and releases.
• Execute and monitor basic CI/CD jobs and deployment processes.
• Review logs and monitoring data to determine whether an issue is isolated or part of a larger production outage.
• Work closely with development, infrastructure, cloud, and support teams during incident resolution.
• Maintain and continuously improve operational documentation and knowledge articles.
• Identify opportunities to improve production-support processes and operational efficiency.

• 2-5 years of Production Support / Application Support experience.
• Experience supporting applications in a 24x7 production environment.
• Working knowledge of AWS and the ability to navigate AWS services for troubleshooting and investigation.
• Hands-on experience with Splunk for log analysis and troubleshooting.
• Strong experience with incident investigation, initial triage, troubleshooting, and escalation.
• Experience investigating application alerts, system logs, and production failures.
• Experience supporting and troubleshooting batch jobs / scheduled jobs.
• Strong analytical and problem-solving skills.
• Ability to determine whether an issue is isolated or part of a broader outage.
• Ability to work independently and escalate appropriately when deeper technical expertise is required.
• Strong communication skills and a proactive, self-learning mindset.

Preferred / Nice-to-Have Skills

• OpenTelemetry
• AutoSys
• Apache
• RMJ
• CI/CD
• Production release support
• Application debugging
• Monitoring and observability tools
• Knowledge-base / operational documentation experience

Work Schedule This position supports a 24x7 production environment and requires flexibility to work rotating 12-hour shifts. Typical schedule: 3.5 days on / 3.5 days off, including a Sunday-Wednesday rotation, depending on production-support coverage requirements. Candidates must be comfortable working flexible schedules as required to support production operations. Ideal Candidate Profile The successful candidate will be a hands-on production-support professional who:

• Enjoys troubleshooting production issues.
• Can investigate alerts independently before escalating.
• Is comfortable working with ambiguity during operational incidents.
• Learns new applications and technologies quickly.
• Understands incident severity and escalation procedures.
• Can work effectively under pressure during production outages.
• Continuously looks for ways to improve support processes and documentation.