Salesforce Administrator

As our Salesforce Administrator, you will influence the global Salesforce implementation and shape how the platform drives revenue across the business. Partnering with Central Operations, you will translate sales, marketing, and finance priorities into scalable Salesforce solutions - anticipating what the business will need next, not just responding to what it needs today.

Essential Job Functions

• Build and maintain reports, dashboards, Flow automation, and sharing rules.
• Run day-to-day Salesforce operations: user management, custom objects and fields, page layouts, bulk data migration, and AppExchange installation and support.
• Administer access for a 700-user org using permission sets and permission set groups and maintain the role hierarchy and sharing model.
• Identify and implement new Salesforce features in response to evolving business needs.
• Document technical requirements and prepare change-control documentation.
• Translate sales and marketing strategy, business goals, and processes into working Salesforce solutions.
• Partner with IT to resolve technical and Salesforce functional issues for users’ company-wide, manage data loads, monitor data quality, and train users on new functionality.
• Audit the existing Salesforce implementation and recommend improvements against best practice.
• Enforce data retention policies to keep the org within its data and file storage limits.
• Able to work well within a team, communicate well and meet deadlines.

• Bachelor’s degree
• 5+ years of hands-on Salesforce administration experience
• Salesforce Certified Administrator

Preferred Skills & Experience

• +2 years supporting an org of 500 or more users across multiple business functions
• Demonstrated ownership of a production org through multiple Salesforce seasonal releases
• Hands-on expertise building automation in Flow (record-triggered, screen, and scheduled), including migration of legacy Workflow Rules and Process Builder
• Salesforce Enterprise or Unlimited Edition experience, including custom objects, Flow automation, and validation rules
• Advanced Excel skills, and ideally SOQL, for data manipulation, reconciliation, and reporting
• Experience gathering requirements from and presenting to VP-level stakeholders, defining an implementation plan, and orchestrating org updates end to end
• Experience with data cleanup and ongoing data-quality maintenance, including duplicate and matching rules
• Experience with enterprise data tools such as Data Loader, Validity DemandTools, or Salesforce Inspector
• Ability to read Apex and SOQL and work within platform governor limits; Lightning Web Component or Visualforce exposure
• Change and release management experience: sandbox strategy, UAT, and deployment via change sets, DevOps Center, or a tool such as Gearset or Copado
• Experience supporting integrations across a connected app ecosystem - Conga CPQ or billing, marketing automation (Account Engagement, Marketo, HubSpot), ERP (D365), CTI, and Jira
• Exposure to Einstein, Agentforce, or Data Cloud
• Experience running user enablement for a distributed user base: training, documentation, and adoption tracking

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.

FranklinCovey ( NYSE: FC ) is the world’s most trusted leadership and organizational performance partner that gives strategy the human edge. We help organizations achieve the breakthrough results that matter most. Using proven, principle-centered frameworks and practices, we build high-trust leaders, teams and cultures and help clients translate strategy into consistent execution. For more than 40 years, we have tested this approach with thousands of clients from Fortune 100 companies to educational and government institutions, providing professional services across 160 countries., For an overview of our Interview Process, please visit https://www.franklincovey.com/about/careers/working-at-franklincovey/.