Systems Engineer I

We are hiring a Systems Engineer I to own day-to-day systems operations and escalated technical support across our environment. You will keep production systems healthy and reliable, resolve issues that come to you from the helpdesk, and support our infrastructure modernization work as it rolls out. This is a strong fit for someone who has outgrown a helpdesk or desktop support role and is ready for server-side ownership, with senior engineers close by to learn from. Roles & Responsibilities

• Take ownership of technical issues escalated beyond the helpdesk, drive

them to resolution, and document root cause and fixes

• Perform day-to-day systems operations: patching, backup and restore

verification, monitoring and alert response, and server and endpoint health checks

• Administer Windows Server and virtualized workloads across the datacenter

and store environments

• Handle identity and directory work - user provisioning and deprovisioning,

group and permission management, MFA and access hygiene

• Provide remote systems support to 24 retail locations, including site

infrastructure and connectivity issues, and coordinate on-site work when needed

• Build and maintain operational documentation and runbooks

Support infrastructure projects, including virtualization platform migration and identity rollout work

• Participate in scheduled maintenance windows and an on-call rotation

• 1-3 years of experience in systems administration, IT operations, or a senio

helpdesk/desktop support role with server responsibilities

• Working knowledge of Windows Server and Active Directory, including users,

groups, Group Policy, DNS, and DHCP

• Hands-on experience with at least one hypervisor (VMware ESXi, Proxmox, o

Hyper-V

• Solid networking fundamentals: VLANs, routing, firewalls, VPN, and multi-site

connectivity troubleshooting

• Scripting ability for automating routine tasks PowerShell preferred; Bash o

Python also welcome

• Clear written communication and a habit of documenting your work
• Good judgment about what you can resolve on your own and what needs to

be escalate Other / Preferred Qualifications

• Experience supporting multi-site or retail environments
• Exposure to Proxmox VE, KVM, Linux administration, or ZFS/Ceph storage
• Experience with Microsoft 365 / Entra ID, SSO, conditional access, or MFA tooling
• Backup and disaster recovery tooling experience (Veeam, Proxmox Backu Server, or similar)
• Familiarity with ticketing and monitoring platforms
• Relevant certifications (CompTIA Network+ or Server+, Microsoft, Linu Foundation) or equivalent practical experience

Minimum Education Bachelor’s degree in computer science, information technology, or a related field - or equivalent professional experience. Demonstrated work carries more weight than credentials.

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

A health plan that includes medical, dental, vision and prescription coverage

100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)

Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability

Flexible Spending Accounts (FSA) Plan

Roth and 403(b) Retirement Savings Plan program

Paid vacation, (9) holiday and sick time

Limited paid time off for Jury Duty and Bereavement Leave

Employee discounts

Employee referral bonus

Employee Assistance Program (EAP)

Mentorship Program

Career Advancement Opportunities

Paid Job Training