IT Support Specialist

We are seeking an IT Support Specialist to deliver reliable Information Technology support to end users and maintain the stability of our network and systems. The role focuses on troubleshooting hardware and software issues, resolving service requests, and ensuring uninterrupted access to company resources while following best practices and service level agreements., * Serve as first- and second-line IT Support for employees via helpdesk, phone, email, and in-person, logging and resolving incidents within defined SLAs.

• Troubleshoot and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and mobile devices.
• Maintain and troubleshoot Networking components (TCP/IP, switches, routers, WiFi) and collaborate with senior engineers on network configuration and outages.
• Manage user accounts, permissions, and access in Active Directory and cloud services (e.g., Microsoft 365, Google Workspace).
• Install, configure, and update operating systems and business applications; apply patches and maintain endpoint security.
• Monitor system health, backups, and scheduled tasks; proactively identify and remediate recurring issues to improve reliability.
• Create and maintain clear technical documentation, knowledge base articles, and standard operating procedures.
• Provide user training and guidance on common IT tools and security best practices to reduce repeat incidents.
• Escalate complex problems to appropriate IT teams or vendors and follow through to resolution.
• Participate in IT projects, deployments, and upgrades as assigned, ensuring minimal disruption to users.

• Bachelors degree in Computer Science, Information Technology, or equivalent experience preferred; or relevant technical diploma.
• 2+ years of hands-on experience in an IT Support or Helpdesk role supporting end users and corporate systems.
• Strong Troubleshooting skills with a methodical approach to diagnosing hardware, software, and Networking issues.
• Working knowledge of Windows and macOS operating systems and common business applications (Microsoft 365, Office suite).
• Experience with Active Directory, user account management, and basic scripting or automation is a plus.
• Familiarity with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk) and remote support tools.
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are desirable.
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
• Ability to prioritize tasks, work independently or as part of a team, and respond to after-hours support when required.

• Health/Vision/Dental Insurance
• Short-term and Long-term Disability
• 401(k) with Profit-Sharing
• PTO/Sick Leave
• Holidays Off
• Student Loan Rebate Opportunities
• Continued Education Provided