Technical Support Tech - Technical Support Tech I

We are seeking a Help Desk Representative to provide technical support to end users on a variety of issues. This role involves identifying, researching, and resolving technical problems through telephone calls, email, and personnel requests. The successful candidate will document, track, and monitor issues to ensure a timely resolution while working under immediate supervision., * Provide technical support and troubleshooting to end users.

• Respond to help desk tickets, calls, and emails in a timely manner.
• Document all support activities, including issue details and resolutions.
• Identify, research, and resolve technical problems related to hardware, software, and network connectivity.
• Escalate complex issues to the appropriate teams when necessary.
• Manage user accounts and permissions within Microsoft Active Directory.
• Assist with hardware setup and configuration for end users.
• Maintain a high level of customer service and professional communication.

Education: An associate’s degree in a related area is preferred.

Experience: 0-3 years of experience in a technical support or help desk environment.

Technical Skills:

• Knowledge of commonly-used IT support concepts, practices, and procedures.
• Experience with Microsoft Active Directory for user management.
• Familiarity with the Microsoft Office Suite.
• Basic understanding of networking fundamentals, including Ping and Traceroute.
• Experience with ticket management systems, such as ServiceNow., * Experience in retail IT support, desktop support, or from a Managed Service Provider (MSP) background.
• Certifications such as CompTIA A+, CompTIA Network+, or CompTIA Security+.
• Familiarity with PowerShell for automation and administration.
• Demonstrated customer service skills, including de-escalation techniques.

This position requires flexibility to work one of the following shifts. Candidates must be willing to work onsite five days a week.

• 5:30 AM - 2:00 PM (Tuesday and Wednesday off)
• 9:30 AM - 6:00 PM (Sunday and Monday off)
• 9:30 AM - 6:00 PM (Tuesday and Wednesday off)
• 1:00 PM - 9:30 PM (Sunday and Monday off)
• 7:00 AM - 3:30 PM (Wednesday and Thursday off)
• 9:00 AM - 5:30 PM (Wednesday and Thursday off)

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.