Operations Systems Specialist

The Operations System Specialist ensures distribution center has the system support, processes and training required to achieve department objectives. Determine root cause of process/application issues and assists in resolving all system and process issues daily., * Trouble resolution root cause for picking/packing issues both operational and systemic

• Assist with user set up, password resets.
• Assist IT and Maintenance with operational sorter issues involving trays, chutes, scanners, and system.
• Point of contact for all WMS and WCS system issues and working with vendor to resolve.
• Trouble shoot and resolve WMS operational system issues such as order issues, RF issues with picking or packing, and location issues.
• Work Change Carrier (orders that need to be re-rate shopped interfaced to the WMS)
• Research RF and barcode issues to determine root cause of operational issues.
• Are trained in all departments processes, and they create and update SOP’s when needed.
• Assist in testing for system modifications and walk through the process operationally prior to install.
• Document all system changes.
• Train associates for Manhattan start-ups and all new system rollouts.
• Perform special projects and client requests.
• Analyze and research operational data when requested.
• Assist with all client transfers in and out of the facility both operationally and systemically.
• Research all SLA and Aged order discrepancies identified by the KOP reporting team.
• Follows all safety guidelines and performs in a safe and careful manner.
• May be required to complete other duties as assigned.

• High School diploma or equivalent.
• Experience, 2-4 years of experience in warehouse, distribution, or manufacturing environment.
• Knowledge of department processes and SOPs systems acumen.
• Computer Skills - MS Office Suite and e-Mail etiquette required.
• Working knowledge of WMS and WCS Systems.
• Preferred working knowledge of SQL.
• Must possess visual acuity to read labels, RF scanners and to maneuver throughout facility.
• Must be able to hear and understand verbal instructions.
• Must possess capability to walk or stand for extended periods of time.
• Must be able to climb stairs, to bend, stoop, kneel and grasp products.
• Must be able to lift 50 lbs.
• Must be able to push or pull carts of up to 100 lbs.

At Paxon, our people are at the heart of everything we do. As part of Bnode, we offer the opportunity to build your career in a growing international organization while staying connected to the people, teams, and communities that make each local business unique.

Together we do more. We are committed to nurturing a compassionate, respectful and encouraging environment to build an inclusive culture for one another. Join our team, advance your career, and be you - because you belong here. We currently have an exciting opening for a [Client Service Representative].