IT Help Desk Support Specialist

We are seeking a skilled and customer-focused Desktop Support Technician to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment., * Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.

• Diagnose and resolve complex hardware, software, operating system, and application issues.
• Install, configure, maintain, and upgrade workstations, software, and equipment.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).
• Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.
• Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.
• Document incidents, resolutions, and procedures within the IT ticketing system.
• Escalate issues to appropriate teams when necessary and track resolution through completion.
• Maintain inventory of IT assets and assist with technology refresh initiatives.
• Support conference room technology, audio/video equipment, and meeting room setups.
• Participate in after-hours support, maintenance activities, and on-call rotations as required.
• Follow company security policies and assist with endpoint compliance initiatives.

Desired Skills

• Microsoft Intune device management and endpoint administration.
• Azure Active Directory (Microsoft Entra ID).
• Endpoint security platforms such as Microsoft Defender.
• PowerShell scripting and automation.
• Experience supporting hybrid and remote workforce environments.
• Knowledge of imaging and deployment technologies (Autopilot, SCCM/MECM).
• Ability to prioritize multiple requests and meet service-level objectives.
• Strong documentation and process improvement skills.
• Experience supporting executive-level users., * Bachelor’s degree in Information Technology, Computer Science, or related discipline.
• Industry certifications such as:
• CompTIA A+
• CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft 365 Certified: Endpoint Administrator Associate
• ITIL Foundation
• Experience in a mid-sized or enterprise corporate environment.
• Familiarity with cybersecurity best practices and compliance standards.
• Experience with VoIP systems and collaboration technologies.

Physical Requirements

• Ability to lift and transport equipment up to 50 pounds.
• Ability to move throughout office environments and perform hands-on hardware support.
• Ability to work on-site in Irvine, CA and travel between local office locations if needed. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.