Desktop Support Technician

This role is to provide onsite support for end users, for tickets and issues at a client site. The technician will have the responsibility to own the issues through resolution. Additionally this role will need to preform “Smart Hands” support for network devices as well as on site Server. The smart hand support would always be directed by an NTTDATA resource to direct the activity while the tech is on site., * Individuals here have a well-rounded knowledge of the policies and procedures for their work area.

• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.

• They may make policy recommendations to their managers and be an escalation point for less experienced team members.

• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/printer.

• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on Network devices i.e. Firewall, switchs, routers etc. including cable management

• May respond to calls after normal business hours per leader instructions.

• Identifies potential issues that could adversely impact end user experience and takes corrective action.

• Works to update and resolve tickets in a timely manner to achieve Service Levels.

• 3+ years experience in IT/Desktop Support

Additional Skills:

• High School Diploma or equivalent

• Undergraduate degree or some college coursework preferred

• Strong knowledge of Windows operating system environment

• Solid client service skills

• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required

• Ability to physically perform general office requirements

• Must be able to perform essential responsibilities with or without reasonable accommodations

• Travel including overnight domestic or international trips may be required

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.