Avaya Contact Center Engineer

This organization is seeking a professional engineer with in-depth knowledge of Contact Center technologies. The position resides within the Real Time Collaboration Contact Center Engineering team, directly supporting engineering functions for Contact Center products and solutions. The selected professional will be responsible for the implementation and review of engineering plans, development of program schedules, program tasks, communication materials for leadership, and engineering documentation in relation to fast-moving telephony programs, specifically focusing on Avaya contact center migrations., * Support the engineering and implementation functions for Contact Center products and solutions.

• Coordinate and review engineering plans, program schedules, and tasks for fast-moving telephony projects.
• Develop technical documentation and communication materials regarding engineering progress and system architecture.
• Program and configure PBX/ACD and VoIP solutions using Avaya Communication Manager and Session Manager.
• Manage VoIP endpoint configurations to meet site-specific environmental and emergency routing requirements.
• Collaborate with cross-functional, geographically dispersed teams to ensure seamless system integration and migrations.
• Participate in system maintenance and implementation tasks during evenings and weekends as project requirements dictate.

Education: Bachelor’s degree in a technical major such as computer science or computer engineering, or equivalent professional experience in lieu of a degree.

Experience: Minimum of 8 years of Contact Center experience, including at least 7 years of technical experience coordinating the implementation and operation of voice and data communication solutions.

Technical Skills: Proven hands-on proficiency with Avaya Communication Manager, Avaya Session Manager, Avaya System Manager, and Avaya Provisioning tools. Extensive technical experience with large VoIP networks utilizing Avaya voice solutions, including SBC, AES, CMS, SIP, and Traditional ISDN/PRI trunking.

Preferred Qualifications

• Familiarity with Avaya Aura, Avaya Call Routing, and Avaya MPS.
• In-depth knowledge of TCP/IP protocols and networking principles.
• Experience with call recording platforms (such as NICE), call flows, vectors, and adjunct routing.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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