Avaya Developer

Position SummaryShould have good communication along with requirement analysis skillsExtensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementationExcellent customer service skills including reporting, organization, written and oral communication and task prioritizationExperience in program communication and program managementCommunication skills a must, PowerPoint, Visio, structured program updatesMust be highly motivated and a self-directed individualStrong hands-on knowledge of Avaya Session Manager, Avaya IVRExperience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysisKnowledge of CTI, LAN/WAN communications and VXML knowledgeExperience with configuration and support experience in a complex multi-layered network environmentParticipate in cross-functional teams and ability to work effectively in a geographically dispersed teamExperience working under tight deadlines and high-pressure environmentExcellent troubleshooting and analytical skillsEssential Skills: Candidate should have Operational experience in the following areas - IVR (Interactive Voice Response) and (CTI computer-telephone integration)Proficient in VXML - Voice eXtensible Markup Language Call center domain KnowledgeJava proficiencyDatabase- Cloud AWS KnowledgeOpen shift preferableMust have:Strong experience with Avaya Aura, Avaya ACM, IVR, and Call FlowsProficiency in VXML, Java, and CTI integrationHands-on knowledge of Avaya Session Manager and QoSExperience with cloud platforms (AWS) and OpenShiftFamiliarity with call center domain and multi-layered network environments Position SummaryShould have good communication along with requirement analysis skillsExtensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementationExcellent customer service skills including reporting, organization, written and oral communication and task prioritizationExperience in program communication and program managementCommunication skills a must, PowerPoint, Visio, structured program updatesMust be highly motivated and a self-directed individualStrong hands-on knowledge of Avaya Session Manager, Avaya IVRExperience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysisKnowledge of CTI, LAN/WAN communications and VXML knowledgeExperience with configuration and support experience in a complex multi-layered network environmentParticipate in cross-functional teams and ability to work effectively in a geographically dispersed teamExperience working under tight deadlines and high-pressure environmentExcellent troubleshooting and analytical skillsEssential Skills: Candidate should have Operational experience in the following areas - IVR (Interactive Voice Response) and (CTI computer-telephone integration)Proficient in VXML - Voice eXtensible Markup Language Call center domain KnowledgeJava proficiencyDatabase- Cloud AWS KnowledgeOpen shift preferableMust have:Strong experience with Avaya Aura, Avaya ACM, IVR, and Call FlowsProficiency in VXML, Java, and CTI integrationHands-on knowledge of Avaya Session Manager and QoSExperience with cloud platforms (AWS) and OpenShiftFamiliarity with call center domain and multi-layered network environments Position SummaryShould have good communication along with requirement analysis skillsExtensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementationExcellent customer service skills including reporting, organization, written and oral communication and task prioritizationExperience in program communication and program managementCommunication skills a must, PowerPoint, Visio, structured program updatesMust be highly motivated and a self-directed individualStrong hands-on knowledge of Avaya Session Manager, Avaya IVRExperience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysisKnowledge of CTI, LAN/WAN communications and VXML knowledgeExperience with configuration and support experience in a complex multi-layered network environmentParticipate in cross-functional teams and ability to work effectively in a geographically dispersed teamExperience working under tight deadlines and high-pressure environmentExcellent troubleshooting and analytical skillsEssential Skills: Candidate should have Operational experience in the following areas - IVR (Interactive Voice Response) and (CTI computer-telephone integration)Proficient in VXML - Voice eXtensible Markup Language Call center domain KnowledgeJava proficiencyDatabase- Cloud AWS KnowledgeOpen shift preferableMust have:Strong experience with Avaya Aura, Avaya ACM, IVR, and Call FlowsProficiency in VXML, Java, and CTI integrationHands-on knowledge of Avaya Session Manager and QoSExperience with cloud platforms (AWS) and OpenShiftFamiliarity with call center domain and multi-layered network environments

• Should have good communication along with requirement analysis skills
• Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
• Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
• Experience in program communication and program management
• Communication skills a must, PowerPoint, Visio, structured program updates
• Must be highly motivated and a self-directed individual
• Strong hands-on knowledge of Avaya Session Manager, Avaya IVR
• Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
• Knowledge of CTI, LAN/WAN communications and VXML knowledge
• Experience with configuration and support experience in a complex multi-layered network environment
• Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
• Experience working under tight deadlines and high-pressure environment
• Excellent troubleshooting and analytical skills

Essential Skills:

• Candidate should have Operational experience in the following areas - IVR (Interactive Voice Response) and (CTI computer-telephone integration)
• Proficient in VXML - Voice eXtensible Markup Language
• Call center domain Knowledge
• Java proficiency
• Database- Cloud AWS Knowledge
• Open shift preferable

Must have:

• Strong experience with Avaya Aura, Avaya ACM, IVR, and Call Flows
• Proficiency in VXML, Java, and CTI integration
• Hands-on knowledge of Avaya Session Manager and QoS
• Experience with cloud platforms (AWS) and OpenShift
• Familiarity with call center domain and multi-layered network environments