US Technical Analyst w DNS & financial

• Manage and assist with cyber vulnerability remediation efforts.
• Provide on-site technical support to front-office, middle-office, and back-office business units.
• Support trading desks, sales teams, investment banking, compliance, and corporate functions.
• Troubleshoot and resolve desktop, laptop, mobile device, printer, and application issues.
• Deliver exceptional customer service and technical support via phone, email, walk-up requests, and ticketing systems.
• Diagnose, troubleshoot, and remediate hardware, software, networking, and connectivity issues.
• Resolve the majority of support requests on first contact and escalate complex issues when appropriate.
• Perform root cause analysis and implement long-term solutions.
• Manage incidents and service requests through ServiceNow.
• Install, configure, and upgrade software, operating systems, and applications.
• Support Windows-based environments, Microsoft 365 applications, mobile devices, and standard enterprise software.
• Utilize diagnostic tools and knowledge base resources to efficiently resolve problems.
• Coordinate with application support teams and other IT groups for advanced issue resolution.
• Escalate major incidents and business-critical outages to senior management.
• Engage with stakeholders across Trading, Risk, Product Control, Operations, Compliance, and Technology teams.
• Follow established information security policies, procedures, and regulatory requirements.
• Support the bank’s risk management and security standards in daily operations.

Overview We are seeking an experienced IT Support Analyst to provide high-touch technical support within a large international banking environment. This role supports front-office trading and sales teams, back-office operations, investment banking, compliance, and other critical business functions. The ideal candidate will have strong desktop support experience within financial services and a customer-first mindset. This position requires a professional, polished individual who can effectively support executives, traders, and business users while managing technical issues, cyber vulnerabilities, and end-user technology incidents., * 3+ years of IT End-User Support experience within a financial institution, banking environment, or capital markets organization.

• Strong experience supporting Windows desktops, laptops, and mobile devices.
• Working knowledge of DNS, IP networking concepts, internet infrastructure, and troubleshooting tools.
• Advanced hardware troubleshooting experience with:
• Laptops
• Desktops
• iPhones
• iPads
• Printers
• Proficiency with Microsoft 365 (O365) Suite.
• Experience supporting executive-level or business-critical users.
• Ability to work independently and prioritize multiple support requests in a fast-paced environment.

Preferred Qualifications

• Previous experience with ServiceNow.
• Experience supporting trading floors, investment banking, or capital markets environments.
• Exposure to cybersecurity practices and vulnerability management.

Soft Skills

• Excellent verbal and written communication skills.
• Professional, polished, and client-focused demeanor.
• Strong analytical and troubleshooting abilities.
• Sound judgment and problem-solving skills.
• Ability to quickly absorb new information and technologies.
• Strong interpersonal skills with the ability to interact effectively across all levels of the organization.
• Comfortable working in a highly regulated and fast-paced financial services environment.
• Consistently professional appearance and conduct.

Estimated Min Rate: $50.00 Estimated Max Rate: $55.00

What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities