Servicenow Application Engineer

Our client in the commercial insurance industry is seeking a Senior ServiceNow Developer / Architect to serve as the primary technical SME for a growing enterprise ServiceNow environment. This individual will play a key role in supporting the organization’s expansion efforts following major business acquisitions that are significantly increasing the ServiceNow user base and platform demand.

This position will lead the architecture, development, governance, and modernization of the ServiceNow platform while partnering with business and technical stakeholders to deliver scalable, secure, and maintainable solutions. The role offers the opportunity to shape the future of the platform through new implementations, automation initiatives, CMDB enhancements, asset management programs, and enterprise integrations., * Lead the architecture, design, development, and support of enterprise ServiceNow applications and platform capabilities.

• Develop and maintain business rules, script includes, UI actions, custom applications, workflows, and Flow Designer automations.
• Design and support REST/SOAP integrations with enterprise systems and third-party applications.
• Drive platform strategy and best practices across ITSM, CMDB, HAM, SAM, and future ServiceNow modules.
• Partner with business stakeholders, analysts, and technical teams to define requirements and implementation roadmaps.
• Establish and enforce platform governance, development standards, release processes, and technical documentation.
• Lead platform upgrades, regression testing efforts, technical assessments, and remediation activities.
• Manage technical enhancement and defect backlogs while ensuring high-quality delivery and deployment practices.
• Provide advanced troubleshooting, root cause analysis, mentoring, and escalation support for complex platform issues.
• Participate in sprint planning, code reviews, and release management activities.

Impact & Initiatives

This role will directly support a rapidly growing ServiceNow environment as the organization integrates newly acquired business units and expands platform adoption across hundreds of additional users. The successful candidate will drive modernization efforts focused on:

• ServiceNow platform scalability and governance
• CMDB maturity and data quality improvements
• Hardware Asset Management (HAM) and Software Asset Management (SAM) initiatives
• Workflow automation and service catalog enhancements
• Enterprise system integrations
• Reporting and operational dashboard development
• Platform upgrade readiness and long-term architectural planning

ServiceNow Code Review Scalability RESTful API Data Quality Data Modeling Test Automation Service Catalog Sprint Planning Asset Management Glide (Software) Influencing Skills Release Management Business Valuation Regression Testing Insurance Industry Workflow Management Root Cause Analysis Architectural Design IT Service Management Information Technology Full Stack Development Business Transformation Mergers And Acquisitions Software Asset Management Balancing (Ledger/Billing) Product Family Engineering Git (Version Control System) Security Operations (SecOps) Enterprise Application Software Certified Application Developer Troubleshooting (Problem Solving) JavaScript (Programming Language) Configuration Management Databases Advanced Cardiovascular Life Support (ACLS) Certification

At least 7 years, * 7+ years of hands-on ServiceNow development and platform engineering experience.

• Experience leading complex ServiceNow implementations and architectural decisions.
• Strong expertise in JavaScript, Glide API, ServiceNow data model, ACLs, scoped applications, and platform security.
• Experience with Flow Designer, Integration Hub, REST APIs, SOAP services, MID Servers, and enterprise integrations.
• Ability to function as a Senior technical owner balancing architecture, development, governance, and stakeholder management.
• Bachelor’s degree in Information Technology or related field, or equivalent experience.
• ServiceNow Certified System Administrator (CSA) certification required.
• Authorized to work in the United States on a permanent basis., * ServiceNow Certified Application Developer (CAD).
• Certified Implementation Specialist (CIS) certification, particularly ITSM.
• Experience with Automated Test Framework (ATF).
• Experience using Git, DevOps practices, and ServiceNow deployment tools.
• Experience supporting additional ServiceNow modules such as CSM, HRSD, SecOps, or ITOM., * ServiceNow Development
• ServiceNow Architecture
• ITSM
• CMDB
• HAM / SAM
• Integrations (REST/SOAP)
• Flow Designer
• JavaScript
• Platform Governance
• Enterprise ServiceNow Implementations, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

TEKsystems

Albany, NY*On-Site

DevOps Backlogs Dashboard Operations Automation Mentorship, We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.