Manager, Financial Systems Support

• Lead day-to-day production support for Oracle EBS R12.2 and related financial systems. \n

• Manage incidents, service requests, and change requests, ensuring timely resolution and compliance with SLAs. \n

• Perform root cause analysis and implement proactive solutions to reduce recurring issues. \n

• Review technical solutions, code changes, impact analyses, and implementation/backout plans. \n

• Coordinate change approvals through the Change Review Board and oversee production deployments. \n

• Manage third-party support providers and collaborate with internal teams and global business stakeholders. \n

• Prioritize incidents and enhancements across multiple business units and brands. \n

• Oversee Oracle service requests and escalate critical issues when necessary. \n

• Support new functionality, system enhancements, and smooth transitions from project implementation to production support. \n

• Lead and develop a small support team while maintaining high standards for solution quality and system performance. \n

• Bachelor’s degree in Computer Applications, Information Systems, or a related discipline. \n

• 7-10 years of Oracle EBS R12.2 Financials experience across technical and functional areas. \n

• Strong techno-functional experience with Oracle General Ledger (GL) and Accounts Payable (AP) - required. \n

• Experience with Purchasing (PO) preferred; exposure to AR, Fixed Assets (FA), and Cash Management (CE) is beneficial. \n

• Experience supporting global environments with multiple currencies and complex financial operations. \n

• Hands-on code review experience and the ability to assess technical solutions for quality and business impact. \n

• Strong incident, problem, and change management experience. \n

• Excellent communication and presentation skills, with the ability to work effectively across global teams. \n

• Previous people management or application support team leadership experience preferred. Strong technical leads with the right background will also be considered. \n

n

• Approximately 60% operational support and 30-40% projects and enhancements. \n

• Direct oversight of 1-2 employees and third-party support contractors. \n

• Future opportunities may include Oracle EBS upgrades, treasury systems, and supplier management platforms. \n

• Minimal travel, with occasional onsite visits for remote candidates. \n

\n

Interested or know someone who would be a great fit?

\n