IT Support & Workplace Manager (IT Business Partner)

We are looking for an experienced IT Support & Workplace Manager to act as the primary IT contact for a major business unit based in Charleroi. You will serve as the link between local business stakeholders and the central IT organization, ensuring high-quality IT services, managing a local support team, and driving workplace and infrastructure initiatives., IT Business Partnership

• Act as the primary IT contact and trusted advisor for local management.
• Understand business needs and translate them into IT requirements.
• Ensure effective communication between business stakeholders and central IT teams.
• Promote IT best practices and support digital transformation initiatives.

Team Leadership & Service Delivery

• Lead and coordinate a local team of 3 IT support engineers.
• Organize workloads, priorities, ticket allocation, and planning.
• Ensure high levels of service quality and user satisfaction.
• Monitor incidents, requests, SLAs, and performance indicators.
• Coordinate escalations with specialized IT teams when required.

Workplace & Infrastructure Management

• Manage the local IT workplace environment, including PCs, peripherals, software, and local infrastructure.
• Ensure users have a reliable and secure working environment.
• Oversee hardware lifecycle management and workplace deployments.
• Support the implementation of IT security policies and compliance requirements.
• Manage IT assets and local technology-related purchases.

IT Projects & Continuous Improvement

• Gather and analyze business requirements for new IT initiatives.
• Lead or contribute to infrastructure, workplace, and technology projects.
• Coordinate equipment renewals, migrations, and deployment activities.
• Support the setup of new sites and buildings, including networking, workstations, cabling, and technical infrastructure.
• Contribute to budgeting and technology planning activities.
• Identify opportunities for improvement and innovation., * Microsoft Windows
• Microsoft 365 / Office 365
• Active Directory
• LAN/WAN Networking
• ITIL-based Support Processes
• Endpoint & Workplace Management
• IT Service Management Tools (Freshservice is a plus)
• Hardware & Asset Management
• Infrastructure & Workplace Deployments

• Bachelor’s or Master’s degree in IT, or equivalent experience.
• Minimum 5 years of experience in a broad IT support, infrastructure, or workplace-focused role.
• Previous experience managing or coordinating a support/helpdesk team.
• Strong understanding of workplace technologies, infrastructure, and end-user support.
• Experience managing IT projects and coordinating multiple stakeholders.
• Comfortable interacting with both technical teams and business management.
• Strong organizational, communication, and leadership skills.
• Fluent French is mandatory. English is an asset., You are an experienced IT generalist who enjoys combining people management, stakeholder engagement, operational support, and project work. You can easily switch between discussing strategy with management, coordinating a support team, troubleshooting technical issues, and leading workplace or infrastructure projects.