2nd Line Engineer

• Provide 2nd line technical support across hardware, software and networking
• Take ownership of support tickets from initial investigation through to resolution
• Troubleshoot technical issues and guide users through effective solutions
• Manage tickets in line with agreed Service Level Agreements (SLAs)
• Assist with hardware and software installations and configurations
• Provide technical guidance and user training where required
• Work collaboratively with colleagues to resolve complex technical issues
• Develop technical expertise through hands-on experience and professional training

Technologies:

• Hardware
• Support
• Microsoft 365
• Mobile
• Windows
• Office 365
• Azure
• Cloud, We are looking for an experienced 2nd Line Support Engineer to join our established IT support team in Milton Keynes. The role offers a salary of £30,000 to £36,000 per annum, depending on experience, and hybrid working with three days onsite and two days from home. We offer opportunities for professional development and career progression, including support towards industry-recognised certifications. This is an opportunity to take ownership of support issues and continue developing your technical skills.

• Previous experience in a 2nd Line Support Engineer or similar IT support role
• Experience providing customer-facing technical support
• Good working knowledge of Microsoft technologies, including Windows Server, Exchange and Microsoft 365
• Experience supporting PCs, servers and mobile devices
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Experience in a Managed Service Provider (MSP) or similar IT support environment is advantageous but not essential