2nd Line Support Engineer

• Provide front-line support for Microsoft applications including O365 Admin, Exchange Online, Azure AD, and Azure VPN.
• Deliver day-to-day troubleshooting and user support across Zoho applications, primarily Zoho CRM.
• Maintain and configure CRM workflows, dashboards, and automations in Zoho CRM.
• Support onboarding and offboarding processes including user account setup and permissions.
• Assist with general administration of SaaS tools used across the business.
• Liaise with the broader technical team to resolve escalations and implement system improvements.

Our leading client are looking for a proactive and detail-oriented Systems Support Engineer to join their technical team. This role is primarily focused on providing day-to-day support across Microsoft applications (including Office 365, Azure AD and Exchange Online), Zoho applications with an emphasis on Zoho CRM, and general hardware related issues. You’ll be a key point of contact for troubleshooting, system queries, and supporting smooth day-to-day operations across the business.

The Systems Support Engineer will be an integral part of a highly efficient and respected technical team working alongside Machine Learning expertise, experienced software developers and solution architects. The ability to communicate and work effectively within a team is essential, as such the ideal candidate should be confident, engaging and personable., * Solid experience supporting Microsoft 365 and other core Microsoft cloud services.

• Familiarity with SaaS CRM platforms - Zoho CRM experience preferred, but knowledge of similar systems like Salesforce, Dynamics, or HubSpot is also beneficial.
• A strong communicator with a problem-solving mindset - confident working independently and as part of a team.
• Comfortable juggling multiple support requests and adapting to a fast-paced, evolving tech environment.
• Eager to grow and open to learning areas such as low-code scripting (e.g. Deluge in Zoho).

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation