OT Technician - IT SME

• Participate in testing new features, bug fixes, and enhancements before deployment.
• Ensure proper documentation of application configurations, support procedures, and known issues.

Integration & System Support

• Support integration of applications with enterprise systems such as MES, historians, cloud platforms, or other digital tools.
• Assist in monitoring data flow between connected systems and help resolve interface issues.
• Work with technical teams to validate data accuracy, system performance, and application functionality.
• Support implementation of new digital solutions, proof-of-concepts, and rollout initiatives.

User Support & Documentation

• Provide end-user support, training, and guidance for business applications.
• Create and maintain support documents, SOPs, knowledge articles, and user guides.
• Track incidents, service requests, and enhancement requests through ticketing systems.
• Ensure support activities are documented and communicated effectively to stakeholders.

• Bachelor’s degree in engineering, Computer Science, Business, or related field.
• 5+ years of experience in a shopfloor application SME.

Experience supporting enterprise or manufacturing-related applications.

• Understanding of manufacturing systems such as MES
• Ability to troubleshoot industrial networks and machine connectivity issues

Preferred Qualifications/ Skills

• Experience supporting applications in manufacturing or industrial environments.
• Understanding of systems such as MES, ERP, historians, or shopfloor digital applications.
• Familiarity with databases, SQL queries, and log analysis for troubleshooting.
• Knowledge of system integration concepts, APIs, middleware, or interface monitoring.
• Understanding of communication between applications and cloud platforms.
• Experience with ticketing tools and incident/problem management processes.
• Ability to support testing, user acceptance validation, and release activities.
• Strong analytical and problem-solving skills.
• Experience in documenting requirements, support processes, and maintaining technical documentation.
• Strong cross-functional coordination and stakeholder management skills.
• Deep understanding of customer and business needs.
• Ability to work on less defined issues requiring creative approaches and new perspectives.