Help Desk Manager

As a Help Desk Manager, the work you’ll do at GDIT will be impactful to the mission. You will play a crucial role in frontline IT support running smoothly, driving quick resolutions and consistent service quality across the program.

• Lead/Manage/Support the help desk team, providing day-to-day supervision and guidance.
• Collaborate cross-functionally to ensure consistent, timely support across offices.
• Improves resolution times, customer satisfaction, and process consistency across the help desk.
• Experience with ServiceNow or similar ITSM platforms and monitoring tools such as SolarWinds, Splunk, or Microsoft SCOM, plus Windows and Active Directory administration including alert management, incident tracking and escalation procedures.

Bring your technology expertise and drive for innovation to GDIT. The Help Desk Manager must have:

• Education: Bachelor of Arts/Bachelor of Science
• Experience: 5+ years of related experience
• Technical skills: Proficient with ITSM tools and ITIL, strong Windows, networking and identity management, and reporting skills for SLA and trend analysis
• Security clearance level: TS/SCI
• US citizenship required
• Role requirements: Strong ITIL and ITSM tool experience. Ability to set, track and improve SLAs. Strong written and verbal communication. Continuous improvement mindset. Some travel required., Years of Experience

5 + years of related experience

• may vary based on technical training, certification(s), or degree Certification

CompTIA Security+ CE | CompTIA - CompTIA Travel Required

Less than 10% Citizenship

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace, The likely salary range for this position is $97,968 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

ARMA, a GDIT company, supports some of the most complex programs within Special Operations Forces (SOF)., Own your opportunity to support our nation’s defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure., Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you., We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.