IT Systems Engineer

Forefront Solutions is looking for an IT Systems Engineer II to provide advanced remote and on-site support for our managed clients. This is a mid-level role for someone comfortable owning complex tickets, administering servers and networks, supporting Microsoft 365 and VoIP, and helping deliver infrastructure projects in an MSP environment.

You’ll act as a Tier 2 / early Tier 3 escalation point, lead small-to-medium projects, and mentor Level I technicians while building toward a senior engineer (Level III) path.

What You’ll Do

• Provide advanced remote and onsite support in line with SLAs, owning a queue of higher-complexity tickets and documenting thoroughly.

• Act as Tier 2 / early Tier 3 escalation for issues involving:

• Servers and virtual machines

• Network infrastructure and connectivity

• VoIP platforms and call flows

• Microsoft 365 and cloud services

• Line-of-business applications

• Implement and support network infrastructure:

• Switching, VLANs, routing, wireless, QoS

• Firewalls, VPNs, site-to-site links (e.g., OPNsense, Cisco, Ubiquiti, Aruba)

• Install, configure, and maintain servers and core services (AD, DNS, DHCP, file/print); perform regular maintenance, patching, and firmware updates.

• Deploy and support VoIP systems (Asterisk-based PBXs such as Sangoma FreePBX, SIP trunks, IP phones), including call routing, IVRs, queues, and voicemail.

• Administer Microsoft 365, Active Directory, and virtualization (Hyper-V/VMware), including permissions, licensing, security settings, GPOs, and migrations.

• Monitor and manage backup systems, perform test restores, and support DR planning/testing and real recovery events.

• Support security initiatives: patching, vulnerability remediation, malware response, and hardening of servers, network devices, and cloud resources.

• Own technical work for small-to-medium projects (network upgrades, VoIP deployments, migrations, VPN/remote access) and help scope BOMs, timelines, and risks.

• Create and maintain documentation (network diagrams, configs, SOPs, runbooks) and contribute to internal knowledge base and process improvements.

High school diploma or equivalent required; associate’s or bachelor’s in IT/CS or related field preferred.

• 2-5+ years of hands-on IT support experience (help desk, systems, or network support).

• MSP / multi-client experience strongly preferred.

• Strong working knowledge of:

• Windows desktop and server OS

• Active Directory, DNS, DHCP, Group Policy

• Microsoft 365 administration

• Networking (TCP/IP, VLANs, routing, firewalls, VPNs, wireless)

• Backup technologies and DR concepts

• Experience with:

• Virtualization (Hyper-V, VMware)

• Asterisk-based PBXs and SIP trunking

• Endpoint protection and other security tools

• Proven ability to troubleshoot and resolve complex, multi-layered issues.

• Strong customer service, communication, and documentation skills.

• Ability to manage multiple priorities with minimal supervision; high integrity and attention to detail.

• Valid driver’s license and reliable transportation for onsite client work.

• Preferred certifications (not required):

• CompTIA A+, Network+, Security+

• Microsoft (Microsoft 365, Azure, Windows Server)

• Network (CCNA, Fortinet NSE) and/or VoIP/PBX certs

Who we are. Forefront offers customized IT outsourcing and support, hardware and software procurement, cloud services, cabling infrastructure, and security. No matter the need, big or small, it’s our goal to be able to meet your needs. We are here to support the function of your business technology and security needs.