SRE AIOps Engineer

Job Summary: SRE AIOps Engineer (Hybrid - Miami, FL), Join a pioneering team as an SRE AIOps Engineer in Miami, FL, where you’ll drive AI-powered automation and shape operational excellence for a multi-brand global eCommerce platform. This is a 12-month rolling contract with a hybrid work model-onsite Monday to Thursday and remote on Fridays. Ideal for engineers passionate about combining advanced SRE practices with cutting-edge AI/ML solutions, including LLMs and automation pipelines., * Design, build, and deploy AI/ML and LLM-based solutions to automate incident triage, summary generation, and remediation recommendations.

• Develop Python services, CLIs, and scripts to automate SRE tasks and process logs, metrics, and events.
• Implement Infrastructure as Code using Terraform and manage SRE tooling and observability stacks.
• Advance AI-driven operational capabilities using Atlassian Rovo and internal AI tools.
• Serve as the go-to L2 contact for Adobe Experience Manager (AEM) Sites, Assets, Adobe Target, and related integrations.
• Perform initial triage for application issues, including log/error analysis and configuration validation.
• Deliver detailed incident descriptions, impact assessments, and reproducible steps for L3/engineering teams.
• Monitor dashboards and alerts (Splunk, New Relic) to identify and address operational anomalies.
• Maintain runbooks, SOPs, and knowledge base articles for effective incident management.
• Provide leadership for LLM wrapper projects or AI modeling initiatives, overseeing small technical teams as needed.
• Participate in a 24x7 on-call rotation (approx. 1-2 times/month, including evenings, weekends, and holidays).

eCommerce, Artificial Intelligence (AI), Automation, Global Branding, Incident Management, Metrics, Python Programming/Scripting Language, Scripting (Scripting Languages), Machine Tool, Adobe Product Family, * 6-10 years in SRE, DevOps, or related roles with proven leadership in team coordination and technical effort delegation.

• Strong Python development for production-grade services and automation.
• Expertise in Infrastructure as Code (Terraform).
• Hands-on experience with AI/LLM-driven automation, AI tools, or ML projects.
• Advanced monitoring and observability with Splunk and New Relic.
• Deep experience supporting CMS-based platforms, especially AEM.
• Proficient with Jira, Confluence, and Atlassian Rovo.
• Bachelor’s degree in Computer Science, IT, Computer Engineering, or related field (preferred).

Preferred Skills

• Combined experience in both SRE and AEM.
• Experience leading LLM wrapper or AI modeling projects.
• Familiarity with cloud platforms (AWS, Azure, GCP)., Skills * Ideal candidates should have approximately 6-10 years of leadership experience and prior experience leading teams delegating work and coordinating technical efforts * Strong Python development experience* Terraform/infrastructure-as-code experience* Experience implementing AI/LLM-based solutions automation pipelines or AI-driven operational tools* Monitoring and observability expertise particularly with Splunk and New Relic* Experience in SRE/DevOps environments and leading technical teams * Experience with AI tools LLM implementations machine learning projects AI agents guardrails automated workflows or similar technologies is considered transferable* Jira Confluence Atlassian Rovo and similar tools are acceptable related experience

• Hybrid work schedule (onsite Mon-Thu, remote Fri)
• Miami-based modern office, collaborative culture
• Opportunity to spearhead AI transformation in a global eCommerce environment
• Career growth through leadership of AI/ML projects and technical teams
• Exposure to advanced AI tools and cloud technologies
• 24x7 on-call premium experience for high-impact incidents