Electrical Technical Support Specialist

Answer inquiries relative to Company Wiring products and their applications received by phone, email and/or fax. \n

Provide engineering drawings, installation instructions and wiring diagrams as requested. \n

Assist Product Marketing and Engineering by reviewing new/modified designs relative to ease of installation, product compatibility and other technical matters as necessary. \n

Assist Product Managers and Engineering in their development of catalogs, data sheets, installation instructions and other forms of both printed and electronic literature for new or redesigned products. \n

Troubleshoot wiring and applications with end users, electricians and engineers. \n

Provide competitive cross references. \n

Maintain and update online tools and product information on internal and external websites. \n

Maintain files on codes, standards (both UL/CSA) data on federal specifications, trade compliance and environmental inquiries as applicable. \n

Provide assistance and feedback to Quality regarding any reported product issues. \n

Assist in other functions, projects, training etc. as required. \n

Bachelor of Science and/or Technical school graduate preferred, Diploma or GED required. \n

5+ years experience in the wiring device industry will be considered. \n

Hands-on electrical experience either within the wiring device industry or as an unlimited licensed electrician familiar with wiring applications is desirable. \n

The person should show good mechanical aptitude, be fluent in both spoken and written English and show a tendency to be creative in problem solving. Good communication skills via email and phone is a must. \n

The candidate should be computer literate with strong understanding of Microsoft programs. SAP experience is preferred, Salesforce experience is a plus. \n